Operational Reporting, MI, and Vendor Management Lead

The opportunity:

We are seeking an experienced Operational Reporting, MI, and Vendor Management Lead to build visibility, control and accountability throughout global IT operations. The role will lead operational reporting and management information, support the governance cadence for the IT department, and coordinate strategic supplier performance management so that the CIO and IT leadership team can make informed decisions and focus on strategic outcomes, organisational transformation and business value delivery.

What you’ll be doing:

Working closely with the CIO, International IT leadership team, strategic suppliers, finance, risk, compliance and delivery teams you will:

• Be responsible for the development and production of reporting for CIO and IT executives, ensuring regular MI is timely, accurate, insightful and committed.
• Establish and maintain a single source of truth for operational, financial, supplier, risk, people and delivery performance across International IT.
• Develop executive dashboards covering service performance, project delivery, financial performance, technology risk, cyber security, operational resilience, supplier performance and workforce metrics.
• Drive a data-led culture across International IT with consistent metrics, clear ownership, documented definitions and accountability for performance improvement.
• Design, lead and improve the International IT governance calendar and leadership cadence, including IT leadership forums, operating reviews, investment and prioritisation forums, risk and compliance forums, supplier governance reviews and IT Council activity.
• Ensure governance decisions, actions, risks and dependencies are documented, tracked and followed through to completion.
• Own governance and executive relationship management for key strategic IT suppliers, including supplier governance models, scorecards and performance reviews.
• Lead supplier performance reviews and support quarterly and annual business reviews with strategic partners.
• Monitor supplier performance against contractual obligations, service levels and agreed outcomes, raising material issues where required.
• Find opportunities for supplier rationalisation, optimisation, cost reduction and improved value realisation.
• Support CIO Office planning activity, including annual planning, budgeting, priority-setting, executive briefings, board materials and leadership communications.
• Coordinate portfolio, financial, risk, audit and compliance reporting so that International IT leadership has clear visibility of commitments, constraints, remediation plans and emerging risks.

Key success outcomes:

• Improved quality, timeliness and consistency of CIO and IT leadership MI.
• A trusted single source of truth for operational, financial, supplier and delivery performance.
• Clearer governance cadence, decision tracking and action follow-through across International IT.
• Improved supplier performance visibility, executive governance and value realisation.
• Stronger cost transparency, budget visibility and reporting discipline.
• Better visibility of delivery portfolio health, dependencies, risks and constraints.
• Improved audit, risk, compliance and operational resilience reporting.
• Greater IT leadership effectiveness through consistent reporting, structured governance and clearer accountability.

Our must-haves:

• Significant experience in IT business management, technology operations, operational reporting, PMO leadership, supplier management or a similar senior role.
• Experience supporting a CIO, CTO or senior technology executive with management information, governance, reporting and operational cadence.
• Strong understanding of IT operating models, governance frameworks and technology performance management.
• Experience producing executive-level reporting and management information for senior leadership, board, executive committee or regulatory audiences.
• Strong commercial, supplier management and contract governance expertise.
• Excellent stakeholder management and influencing skills, with the ability to work across technology, finance, risk, compliance and supplier communities.
• Ability to handle competing priorities in a fast-paced, regulated environment such as insurance, financial services or banking.
• Strong analytical capability, with experience interpreting operational data, identifying trends, highlighting risks and shaping clear recommendations.
• Knowledge of IT governance and operating models, technology financial management, supplier management, portfolio and programme management, risk, compliance, operational resilience, IT service management principles, data analytics and executive communications.
• A degree or equivalent experience in business, technology or a related field.
• Relevant qualifications such as MBA, ITIL, Lean Six Sigma, PRINCE2, MSP, PMP, Certified Technology Business Management or insurance qualifications would be beneficial.

Who we are:

Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you?

• A great starting salary plus annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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