Operational Risk Manager

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Get To Know Us:

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organisations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organisations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

SS&C Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Income Protection Insurance
• Work/Life Balance: Flexible Time Off
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

This critical role safeguards client and member outcomes and owns end-to-end risk and compliance execution—from identifying operational risks and designing robust controls to supporting regulatory obligations and remediating breaches. Acting as the primary bridge between business operations and other risk and compliance functions, the Manager partners with senior leadership to embed a proactive risk culture, oversee control assurance, and ensure the division remains compliant with all legislative obligations. Ultimately, this role ensures that the division operates within its risk appetite whilst maintaining high standards of governance and operational resilience.

• Support the ongoing maintenance and enhancement of the Line 1 risk and control framework across operational functions.
• Identify, design and implement controls aligned to the organisation's risk appetite and regulatory obligations including performing of design and operating effectiveness (DE/OE) testing, process reviews and assurance activities.
• Partner with the business to develop, implement and track remediation plans arising from control weaknesses or failures.
• Coordinate Line 1 audit readiness activities, ensuring documentation, evidence and control records are maintained and readily available.
• Maintain an up-to-date understanding of risk management standards, regulatory requirements and industry developments within the Australian superannuation sector.
• Support the end-to-end management of operational risk incidents, including logging, investigation, root cause analysis and resolution.
• Build effective relationships with key stakeholders, including Risk, Compliance, Legal and operational leaders, to drive strong risk outcomes.
• Maintain accurate and comprehensive risk documentation, records and reporting artefacts.

What You Will Bring:

• Minimum 5 years' experience in risk management, controls, audit, compliance, or operational risk within financial services. Experience within superannuation operations or administration will be highly regarded.
• Extensive experience in risk management, risk and control frameworks, audit preparation, and operational risk within financial services, ideally with exposure to superannuation or other regulated environments.
• Strong understanding of the Australian regulatory landscape, including superannuation, APRA-regulated entities, financial services obligations, and industry risk management standards.
• Demonstrated experience working with risk and control frameworks, control testing, assurance activities, audit lifecycles, incident management, and remediation programs.
• Advanced ability to interpret and apply complex regulatory, risk and compliance requirements, and provide practical guidance to business stakeholders.
• Strong stakeholder management and influencing skills, with the ability to build trusted relationships across operational teams, Compliance, Risk, Audit and senior leadership.
• Experience using data to support risk management and decision-making, including risk reporting, trend analysis, and performance insights. Advanced Excel skills and experience with Power BI are highly regarded.
• Experience supporting or delivering risk and compliance-related change initiatives within complex and evolving business environments is highly desirable.
• Ability to operate effectively in a dynamic environment, managing ambiguity, competing priorities, and regulatory change.
• Commercial acumen and a continuous improvement mindset, with a focus on strengthening controls, mitigating risk, and improving operational outcomes.
• Tertiary qualification in Business, Finance, Law, Risk Management, or a related discipline.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

About Us

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.