Operational Specialist

BOLLD Real Estate Management & At Ease BnB

Vancouver, BC, Canada (Remote Opportunities Available)

BOLLD helps property owners achieve effortless and profitable investment home ownership.

Through BOLLD Real Estate Management and At Ease BnB, we provide long-term residential property management and short-term vacation rental management services across multiple markets. We combine technology, operational excellence, strong communication, and exceptional customer service to deliver outstanding results for property owners, tenants, guests, and partners.

We are looking for an Operations Specialist who thrives in a fast-paced environment, takes ownership of their work, communicates effectively, and enjoys solving problems.

The Operations Specialist is responsible for executing daily operational activities across our property management and vacation rental portfolios.

This role is critical to ensuring that tasks are completed, communications are responded to promptly, workflows are followed, and clients receive exceptional service.

The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities while maintaining a high standard of professionalism and communication.

We are a 24/7 operations and our team needs to cover 24/7/365. We have 3 shifts: early day 6am to 2:30 pm, 2pm to 10:30 pm and 10 pm to 6:30 am.

• Execute the daily operational plan and priorities.
• Review and complete assigned tasks in Bolld Max.
• Maintain accurate records and updates within company systems.
• Ensure all assigned work is completed on time.
• Follow company processes, procedures, and workflows.
• Escalate issues proactively when necessary.

• Respond professionally to emails, messages, calls, and inquiries.
• Communicate effectively with:
• Property owners
• Tenants
• Guests
• Vendors
• Contractors
• Realtors
• Internal team members
• Ensure all communications are documented appropriately.
• Provide timely updates and follow-ups.
• Maintain a high standard of written and verbal English communication.

• Coordinate maintenance requests and repairs.
• Schedule inspections and property visits.
• Communicate with owners and tenants regarding operational matters.
• Track applications and leasing activity.
• Assist with tenant onboarding and move-in processes.
• Coordinate tenancy documentation and related administrative tasks.
• Support owner reporting and updates.

• Monitor guest communications and inquiries.
• Coordinate cleaning schedules and turnovers.
• Support guest check-ins and check-outs.
• Coordinate maintenance and operational issues.
• Monitor reservation activity and service quality.
• Escalate guest-related issues when required.

• Coordinate showings and viewing requests.
• Follow up with prospective tenants.
• Assist with applicant screening processes.
• Monitor leasing pipeline activity.
• Ensure leasing milestones are completed promptly.

• Schedule and coordinate inspections.
• Review inspection reports and identify follow-up items.
• Track outstanding issues and required actions.
• Assist with owner updates and reporting.
• Ensure inspection-related tasks are completed on schedule.

• Maintain organized task lists.
• Update task statuses and due dates.
• Follow up on outstanding items.
• Ensure deadlines are met.
• Monitor workflow completion and progress.
• Help ensure nothing falls through the cracks.

• Identify operational inefficiencies.
• Recommend process improvements.
• Support implementation of new systems and workflows.
• Contribute ideas to improve service delivery and client satisfaction.

The Operations Specialist will actively support the execution of BOLLD's daily operational plan, including:

• Managing and responding to inbound communications.
• Following up on open maintenance and repair requests.
• Monitoring leasing activity and applications.
• Scheduling inspections and property-related appointments.
• Supporting owner and tenant communications.
• Reviewing outstanding tasks and ensuring completion.
• Assisting with guest and reservation management.
• Maintaining accurate records within Bolld Max.
• Supporting daily operational reporting and updates.

Successful team members consistently:

• Complete assigned tasks.
• Maintain excellent communication standards.
• Keep systems and records current.
• Follow up proactively.
• Resolve issues efficiently.
• Deliver exceptional customer service.
• Take ownership and accountability for outcomes.

• Excellent written and verbal English communication skills.
• Strong email writing and professional communication abilities.
• Ability to communicate confidently with clients and stakeholders.

• Ability to analyze situations independently.
• Strong decision-making skills.
• Ability to prioritize effectively.
• Solution-oriented mindset.

• Strong attention to detail.
• Excellent organizational skills.
• Ability to manage multiple priorities simultaneously.
• Ability to work effectively in a structured environment.

Comfortable learning and using:

• CRM systems
• Property management software
• Communication platforms
• AI-powered operational tools
• Google Workspace
• Microsoft Office

Property management, real estate, hospitality, customer service, or operations experience is considered an asset but is not required.

You are:

• Self-motivated
• Highly organized
• Detail-oriented
• Accountable
• Professional
• Reliable
• Collaborative
• Adaptable
• Calm under pressure
• Solution-focused
• Committed to continuous improvement

You do not wait to be told what to do. You identify issues, communicate proactively, take ownership, and help move the business forward.

Starting salary 175,000 JMD

At BOLLD, we operate according to our core values:

BOLLD

• Be a Problem Solver
• Overcommunicate
• Learn
• Listen
• Do Your Best

We are building a modern, technology-enabled real estate operations company focused on operational excellence, communication, accountability, and exceptional client experiences.

If you enjoy solving problems, working with great people, and being part of a growing company where your contributions matter, we would love to hear from you.

To apply, please submit your resume and a brief cover letter explaining why you would be a great fit for the Operations Specialist role at BOLLD.