Operational Specialist

About Us: We help e-commerce businesses manage and mitigate chargebacks. We are looking for someone who loves working with data, notices patterns, has strong Excel skills, and can maintain structure in daily operations. This position is a great fit for entry-level specialists as well - what matters most is your willingness to learn and strong Excel foundations!

📋 What Your Day Will Look Like

• Analyze Data: Review operational data using Excel and Google Sheets.
• Monitor Account Health: Check clients' payment processor accounts and track overall account status.
• Track Alerts: Monitor incoming alert volumes (Ethoca/Verifi) to ensure they match transaction flows.
• Analyze Chargebacks: Investigate why chargebacks occur, ensure workflows are running smoothly, and identify optimization opportunities.
• System Testing: Check and test alert system configurations to guarantee proper setup.

🎯 What We Expect

• Strong Excel / Google Sheets Skills: Ability to work with large datasets and complex formulas.
• Analytical Mindset & Detail-Oriented: A sharp eye for spotting inconsistencies and trends in numbers.
• Eagerness to Learn: A proactive drive to master new processes quickly.
• Good Time Management & Ownership: Ability to prioritize urgent tasks, meet operational deadlines, and stay organized without constant hand-holding.
• Solid English Skills: Good written English for internal reporting, system documentation, and daily operations.

💡 What We Offer

• Salary: €1,870 - €2,450 GROSS (depending on experience and skills).
• Training Budget: Dedicated learning allowance for your professional growth.
• Workations & Team Events: Regular team buildings and offsite workations.
• Office Perks: Sushi Thursdays, Mimosa Fridays, and a great vibe.
• Custom Equipment Budget: A personalized budget to set up your ideal workstation.
• Flexible Work Model: Hybrid / remote-friendly environment.
• No Bureaucracy: Fast-paced startup culture with zero red tape. Your ideas will be heard, valued, and directly shape company growth.

A young, supportive, and collaborative team is waiting for you!