Operations Administrator

To provide hands-on, high-quality administrative and operational support that enables the OneBanx team to perform at its best. The Business Administrator works autonomously to manage day-to-day processes, maintains accurate records and information, and collaborates across teams to ensure deadlines, standards, and service expectations are consistently met. Supports ad-hoc projects as needed. Is the central point of contact for OneBanx. Key Responsibilities Own and manage day-to-day administrative processes Maintains accurate records and digital files, ensuring version control and information governance. Prepare agendas, attends meetings to note minutes/actions (as required); tracks follow-ups to completion and escalates risks appropriately. Create and maintain reports as required to support departments; analysing trends and highlights insights to management in support of decision-making. Provides administrative support across departments, including handling correspondence, preparing documents and scheduling meetings. Assists with company events, team building activities and other corporate functions. Coordinate communications and updates across teams; ensuring information is clear, professional, and timely. Assists with accounting queries and invoice processing. Identify opportunities to improve ways of working; document processes and implement pragmatic improvements. Skills, Knowledge & Expertise Skills & Experience: Proven experience in a business administration, office administration, or operations support role. Strong working knowledge of Microsoft 365 (Outlook, Word, Excel, Teams, SharePoint); confident producing well-formatted documents and spreadsheets. Analytical mindset with ability to build and maintain data/data tracking, reconcile data, and present clear summaries. Excellent written and verbal communication skills; able to interact professionally with internal and external stakeholders at all levels in the business. Demonstrable ability to work independently, prioritise competing demands, and deliver to deadlines with minimal supervision. Experience supporting finance/HR is desirable. Personal Attributes: Hands-on and proactive; takes ownership and follows through. Highly organised with excellent attention to detail and a strong commitment to accuracy. Professional, discreet, and trusted to handle sensitive information appropriately. Collaborative team player who builds positive working relationships across the business. Calm under pressure; flexible and solutions-focused when priorities change. Education/Qualification: Educated to Degree level (preferred) or similar level qualification (NVQ etc) Competencies Ownership & autonomy: plans work, makes sound decisions within remit, and escalates appropriately. Collaboration: works effectively with colleagues and stakeholders; shares knowledge and supports team outcomes. Professional communication: communicates clearly and respectfully; adapts style for audience and context. Integrity & confidentiality: handles sensitive information with discretion and complies with policies and controls. Continuous improvement: identifies inefficiencies and implements practical process improvements. Functional (technical) Planning & prioritisation: manages multiple tasks, deadlines, and stakeholders; maintains clear action tracking. Attention to detail: produces accurate documents, records, and schedules; spots errors and resolves them early. Data & analysis: maintains reliable data; reconciles information and provides meaningful summaries and insights. Process & compliance: follows administrative, finance, and HR processes; understands the importance of audit trails and controls. Tools & systems: confident using Microsoft 365 and business systems; learns new tools quickly and supports others when required.