Operations & AI Intern – Global Projects

Operations & AI Intern – Global Projects

About the Role

We are looking for a motivated and proactive Operations & AI Intern to join our Global Projects team at GuestReady, reporting directly to the Project Lead.

In this role, you will gain hands-on experience in international operations, project management, and AI-driven process improvements.

Your main focus will be supporting our Property Upkeep Project, particularly the day-to-day coordination of our deep cleaning pilot in Porto. You will also contribute to cross-market operational initiatives, reporting, and administrative tasks while exploring how AI tools can improve efficiency and streamline processes.

This is a great opportunity for someone who enjoys problem-solving, working with different teams, and taking ownership of real projects in a fast-paced, international environment.

Key Responsibilities

Property Upkeep Project (Main Focus)

• Coordinate the day-to-day operations of our deep cleaning pilot in Porto, including supplier follow-ups, checklist reviews, and quality control.

• Communicate with cleaning suppliers through Slack and RentalReady, supporting our local point of contact when needed.

• Assist with the expansion of the project to additional properties and cities.

• Monitor project progress, costs, and quality standards, keeping trackers and dashboards updated.

Operations & Project Support

• Support cross-market operational projects, coordinating with local teams and external service providers.

• Monitor operational alerts and follow up to ensure timely resolution.

• Manage internal requests, supporting their analysis, coordination, and delivery.

• Identify recurring operational challenges and suggest process improvements.

Administration & Reporting

• Prepare operational reports, KPI updates, and project summaries.

• Maintain accurate and up-to-date project documentation, SOPs, and trackers.

• Support meeting preparation, action-item follow-ups, and internal data management.

AI & Process Improvement

• Use AI tools to optimise daily tasks, reporting, research, and administrative processes.

• Explore opportunities to improve operational efficiency through AI and automation.

• Share best practices and practical AI solutions with the team.

What We're Looking For

• Currently pursuing or recently completed a degree in Business Management, Economics, Hospitality, Tourism, Engineering, or a related field.

• Fluent English is required; Portuguese is a strong plus. Spanish or French would be an advantage.

• Based in or near Porto is a plus, particularly for initial in-person training.

• Strong organisational skills, attention to detail, and proficiency in Excel or Google Sheets.

• Interest in Artificial Intelligence and automation, with familiarity with tools such as ChatGPT, Claude, or no-code platforms considered a plus.

• Excellent communication skills and confidence collaborating with different teams and stakeholders.

• A proactive, independent, and solution-oriented mindset.

• Ability to manage multiple priorities in a dynamic, international environment.

What We Offer

• Hands-on experience in operations, project management, and AI within an international company.

• The opportunity to take ownership of a real operational project from day one.

• Continuous learning and mentoring from our Global Projects team.

• Exposure to cross-functional teams and operations across five international markets.

• A collaborative and fast-paced environment where your ideas and contributions make a real impact.

Ready to kick-start your career in Operations & AI? Join GuestReady and help us shape the future of hospitality operations!