Operations Analyst

• Work from home options with genuine flexibility
• Fixed Term till 30 June 2027
• Salary packaging up to $15,900 + $2,650 meals/entertainment!
  
  

About The Role

This is a temporary opportunity through to 30 June 2027, with work-from-home arrangements available.

Join Northcott’s Operations team and help turn data into practical insights that support better operational decisions and service performance.

As our Operations Analyst, you will develop and maintain accurate, automated and insightful reporting across our Housing, Community and Clinical services. You’ll work closely with operational leaders to provide clear visibility of performance, revenue, workforce, vacancies, customer pipelines and outcomes, helping teams identify risks and opportunities and take action earlier.

You’ll play a key role in developing Power BI dashboards and operational reporting, connecting data across multiple systems and turning complex information into clear, actionable insights. You’ll also support Northcott’s Growth Strategy by strengthening reporting across the customer journey, from enquiry and pipeline through to service commencement, revenue and retention.

About You

As an Operations Analyst, you will:

• Bring strong experience developing, maintaining and improving Power BI dashboards and reports, including data modelling, DAX and Power Query.
• Have strong SQL and data preparation skills, with experience working across data warehouses and enterprise reporting environments.
• Have experience delivering integrated reporting across multiple systems, including revenue analytics, pipeline management and customer journey reporting.
• Bring experience using Salesforce reporting and data structures to support business reporting and analysis.
• Be able to translate operational needs, strategy and KPI frameworks into practical reporting solutions and actionable insights for managers.
• Have a strong focus on data quality, validation and governance, ensuring reporting is accurate, consistent and trusted.
• Be confident working with stakeholders and explaining trends and complex information in clear, practical language.
• Experience with NDIS funding, claiming, occupancy or utilisation, or within disability, community services, healthcare or not-for-profit environments, will be highly regarded.
  
  

Perks and Benefits

• Exclusive Discounts & Benefits - Enjoy discounted health insurance, gym memberships, motor services and more.
• Salary Packaging - Boost your take-home pay and save on tax with up to $15,900 annually.
• Perkbox - Access everyday savings, discounts and wellbeing resources, our way of supporting you beyond the pay packet.
• Excellent Leave Entitlements - Enjoy generous annual leave, paid personal leave and paid parental leave, supporting your wellbeing, work-life balance and family commitments.
• Accessibility & Wellbeing - Inclusive workplace with support for employees with disability, including tailored adjustments, flexible work options, a psychologically safe environment and various staff networks.
• Learning & Career Growth - Ongoing training, development and opportunities to advance your career, with your contributions always valued.
  
  

How to Apply

We would love to hear from you! Click APPLY to submit your application.

Please Include

• Your current resume
• A short cover letter outlining your skills, experience and what interests you about this role.
  
  

We encourage you to visit our website to learn more about our mission and ensure our values and culture are a good fit for you: Our Story

At Northcott, we believe everyone deserves the chance to live life their way. As a not-for-profit disability service provider, we support people with disability to explore new possibilities, reach their goals, and shape their own futures. Joining Northcott means becoming part of a passionate, purpose-driven team that grows together and celebrates every success, big or small.

Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email recruitment@northcott.com.au.

Diversity and Inclusion Statement

Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTQIA+ identity, neurodivergence, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require any adjustments to participate in the recruitment process, have a preferred contact method, or need information provided in an alternative format, please contact recruitment at recruitment@northcott.com.au We are here to support you — reasonable adjustments are available throughout the application process and are also available to employees in their roles beyond recruitment.