Operations Analyst II - Western Field Auditor - (ATHN 461)

Work Location:

Calgary, Alberta, Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

TD Auto Finance (TDAF) is part of TD Business Banking and provides automotive financing solutions to customers and dealer partners across Canada. TDAF Commercial supports floor plan and lease financing for automotive dealerships through collaboration across Commercial Sales, Commercial Credit, and Commercial Operations.

The Commercial Operations Audit team conducts physical floorplan inventory, and administrative audits to validate collateral and support effective portfolio oversight. The team works with dealership clients, internal partners, and third-party audit vendors to deliver accurate, timely, and well-documented audit outcomes.

Job Description

Reporting to the Audit Manager, the Field Auditor, Western Canada conducts on-site dealership audits across Western Canada territory (including but not limited to BC, AB, SK, and MB), including physical inventory counts and administrative reviews. The role verifies collateral, documents audit findings, identifies potential risk indicators, and escalates concerns in a timely manner.

This role is well suited to a detail-oriented, independent professional who is comfortable with regional travel and can balance strong dealer relationships with sound audit discipline.

Key Accountabilities

• Conduct field-based audits at dealership locations across Western Canada, performing physical vehicle inventory counts, collateral verification, and administrative audits in British Columbia, Alberta, Saskatchewan, Manitoba, and other locations as required.
• Complete scheduled, unscheduled, high-risk, inventory watch, takeover, and time-sensitive audits within required frequency, rotation, and service expectations.
• Prioritize regional audit activity using sound judgment, with focus on higher-risk dealers, complex dealer groups, large inventories, and locations where direct TD field oversight provides added value.
• Review and verify dealer records related to sold, missing, damaged, or not-seen units, identify unauthorized locations or irregularities, and escalate concerns to appropriate internal partners.
• Accurately capture audit results, supporting documentation, photos, findings, and commentary, ensuring audit files are complete, timely, and ready for review.
• When required, support office-based audit activities, including reviewing audit results and following up with dealership contacts by email to collect payoffs or supporting documentation.
• Maintain an accurate monthly Western Canada audit schedule and optimize regional travel by grouping audits geographically, pairing smaller audits where appropriate, and applying prudent cost management.
• Build and maintain professional relationships with dealer clients, Commercial Sales, Commercial Credit, internal operations partners, and third-party audit vendors, including Douglas Guardian / Quiktrak field representatives.
• Support audit quality by documenting discrepancies, sharing regional observations, and providing feedback to support consistent audit execution.
• Participate in training, cross-training, knowledge sharing, and process improvement initiatives that support business continuity, regional audit readiness, and operational excellence.

Job Requirements

Education & Experience

• Bachelor’s degree preferred and/or relevant experience in automotive finance, wholesale floor plan financing, audit, banking operations, risk management, or a related field.
• Experience conducting inventory audits, collateral inspections, dealership reviews, or similar field-based operational activities is an asset.
• Knowledge of floor plan financing, dealership operations, vehicle inventory processes, and audit documentation requirements is preferred.
• Experience supporting geographically dispersed territories, field-based work, or regional travel planning is an asset.
• Experience with Wholesale Finance System (WFS), HOST, audit platforms, handheld audit tools, LaserFiche, Excel, Word, and document management tools is an asset.

Other Information

• Strong analytical and observational skills, with the ability to identify discrepancies, ask effective questions, and assess potential concerns.
• Excellent verbal and written communication skills, including the ability to document audit findings clearly and communicate professionally with dealers and internal partners.
• Strong organizational and time management skills, with the ability to work independently, manage regional travel, prioritize audit activity, and meet required timelines in a fast-paced environment.
• High attention to detail and sound judgment, with the ability to maintain confidentiality and escalate issues quickly through appropriate channels.
• Ability to perform office-based audit support tasks when required, including reviewing audit results, validating follow-up items, tracking outstanding payoffs or supporting information, and ensuring documentation is complete and accurate.
• Proficiency with audit systems, email, Excel, Word, and document management tools to track follow-ups, maintain clear records, and support timely resolution of audit exceptions.
• Customer-focused and relationship-oriented, with the ability to build trust and maintain professionalism in all dealer and partner interactions.
• Flexible and adaptable, with the ability to support changing priorities, urgent audit requests, seasonal travel considerations, and evolving operational requirements.
• Ability and willingness to travel regularly across Western Canada (AB, BC, SK and MB), including frequent day travel, overnight travel and occasional travel outside Western provinces as required.
• Valid driver’s license and access to reliable transportation are required.
• Proximity to a major Western Canada transportation hub is preferred to support efficient travel planning and coverage.
• Bilingualism in English and French is considered an asset.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

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Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific