Operations and Compliance Manager

Operations and Compliance Manager

Riise Australia | Ballarat and surrounds |Permanent, full-time

• Newly shaped leadership role with a growing Ballarat NDIS provider
• Own quality, compliance and operations across SIL, SDA and home care
• Remote position, reporting directly to the Director

The Organisation

Riise Australia is a registered NDIS provider based in Ballarat, delivering Supported Independent Living, Specialist Disability Accommodation, Short and Medium Term Accommodation, Individualised Living Options and home care services. The organisation currently supports participants across six homes along with a growing home care client base, and has a clear plan for continued growth over the next two years.

Riise is led by a hands-on Director and is building out its leadership team, with new appointments already made in service delivery. This is a genuine opportunity to join at a point of growth and shape how the organisation operates.

The Role

Reporting directly to the Director, the Operations and Compliance Manager holds accountability for quality, compliance and day-to-day operations across the organisation. The role leads preparation for the organisation’s next audit, scheduled for February 2027, and embeds the systems, policies and practices that support consistent, high-quality participant outcomes.

The position also carries direct leadership responsibility for existing operational staff and will shape the structure of the team as the organisation grows. The role works alongside consultants currently supporting a reimplementation of Shiftcare and a broader review of business systems.

This is a remote position, with an expectation of regular attendance across the Ballarat homes. Candidates must be within reasonable travelling distance of Ballarat.

Key Responsibilities

• Lead quality and compliance across all services, maintaining conformance with the NDIS Practice Standards and Quality and Safeguarding Framework
• Plan, prepare for and manage the organisation’s next external audit
• Develop, review and embed policies, procedures and operational systems
• Manage incident reporting, complaints, restrictive practices and continuous improvement processes
• Oversee day-to-day operations across SIL, SDA and home care services
• Lead, supervise and develop operational staff, including capability building and performance management
• Support the reimplementation of Shiftcare and the establishment of consistent rostering and operational reporting
• Build and maintain relationships with support coordinators, participants, families and external stakeholders
• Provide operational reporting and recommendations to the Director

Key Selection Criteria

Essential

• Demonstrated experience in a quality, compliance or operations management role within the NDIS or disability sector
• Working knowledge of the NDIS Practice Standards and the NDIS Quality and Safeguarding Framework
• Experience preparing for and managing NDIS audits
• Experience developing and implementing policies, procedures and operational systems
• Demonstrated people leadership experience, including supervision and development of staff
• Strong written and verbal communication skills, with the ability to engage confidently with a Director and external stakeholders
• Tertiary qualification in disability, community services, health, business or a related discipline
• Current Australian driver’s licence and access to a vehicle

Desirable

• Experience with Shiftcare or a comparable rostering and client management system
• Experience within a small to medium provider during a period of growth
• Experience across both accommodation and home care service models

Benefits of Working with Riise Australia

• A newly shaped role with genuine scope to build systems and structure from the ground up
• Direct reporting line to the Director, with real decision-making authority
• Flexible, remote-based working arrangement
• Supportive leadership team, including recent appointments in service delivery and external consultants engaged to support business improvement
• A growing organisation with a clear plan for the next two years

Pre-Employment Requirements

Appointment is subject to a current NDIS Worker Screening Check, a Working with Children Check, a National Police Check, evidence of the right to work in Australia, and verification of

Applications

Please apply via the link below, or for a confidential discussion, contact Gabrielle Patterson on 0416 170 100 or gab@pattersonrecruitment.com.au.