Operations Assistant

📍 Location: LATAM

📝 Contract: Full-time, Permanent

🖥️ Work Modality: 100% Remote — CST

❗ Only CVs in English will be accepted

💰 Salary: $1,700-$2,000 USD/month

Role and Company Overview:

We are seeking a detail-oriented and proactive Operations Assistant to support our leadership team and drive quality assurance across multi-location service operations. In this role, you will evaluate field service quality, track operational deadlines, manage project trackers, and keep shared knowledge bases up to date for a fast-growing US-based organization. If you thrive in high-ownership remote environments and possess exceptional attention to detail, this role offers an exciting long-term opportunity.

Responsibilities:

• Perform quality assurance by reviewing service videos against defined standards and grading rubrics.

• Maintain accurate logs of completed and pending reviews, ensuring monthly grading is finalized by strict deadlines.

• Track assignment status, ownership, next steps, and deadlines for the Director of Operations and Owner.

• Conduct operational audits, analyze data for errors or trends, and organize findings into clear trackers and presentations.

• Keep Google Drive resources organized and ensure team members access updated project and training materials.

• Utilize approved AI tools to assist with research, data analysis, and document drafting while maintaining strict confidentiality.

Requirements:

• High level of accountability, taking ownership of recurring deadlines without needing repeated reminders.

• Sharp attention to detail with the ability to spot patterns, missing information, and propose actionable next steps.

• Experience working closely with fast-moving, direct leaders, speaking up respectfully, and asking questions when needed.

• Background in operations coordination, executive support, QA auditing, or project administration.

• Comfort navigating fixed monthly deadlines as well as evolving project priorities in a remote setting.

• Exceptional discretion when handling sensitive compensation, employee, and business information.

Software and Tools Used:

Google Workspace (Google Sheets, Google Drive, Docs), AI Productivity Tools (ChatGPT/Claude), Video Review & QA Systems