Operations Assistant

Job Title: Operations Assistant

Monthly Pay: $3,721 - $5,558 USD per month

Summary:

This role provides administrative support for daily operations tasks and internal requests. It sits within the operations team and works under an operations team lead. The assistant works with task owners, department contacts, and other administrative staff to keep information current and handoffs clear. This is a fully remote, work from home position in North Carolina, United States. Accurate updates help colleagues see what needs attention and avoid repeated work. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review incoming internal requests from shared email inboxes and task queues. Identify the requested action, responsible department, due date, and missing information before updating the tracker.
• Enter approved requests into a project management platform such as Trello. Add clear task descriptions, assigned owners, due dates, and links to relevant working materials.
• Check request details against established instructions and source information. Ask the request owner to clarify incomplete entries rather than guessing or changing the requested scope.
• Maintain task trackers using a spreadsheets and data entry tool such as Google Sheets. Enter status updates and check formulas before sharing revised information.
• Use basic lookup formulas, filters, and conditional formatting to spot missing entries or mismatched references. Ask the team lead to review unresolved differences.
• Prepare simple task summaries and pivot tables from existing trackers. Present pending items, completed actions, and approaching deadlines without making decisions for task owners.
• Send routine reminders when updates are due or information is missing. Record responses and revise the task status so colleagues can see the next action.
• Escalate overdue tasks, conflicting instructions, and requests outside approved procedures to the operations team lead. Include relevant details and the steps already taken.
• Support routine team handoffs by preparing action lists and confirming ownership. Keep shared task information current when a request moves between departments.
• Confirm completion with the responsible contact and close finished tasks. Work quality is judged by accuracy, turnaround, complete notes, and consistent follow-up.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience supporting office tasks, internal requests, or daily operations is preferred.
• Understanding of basic business administration, task ownership, and the difference between an open request and a completed action.
• Familiarity with spreadsheet rows, columns, formulas, sorting, and filters. Knowledge of pivot tables, lookup formulas, and conditional formatting is preferred.
• Ability to learn shared task boards, follow written instructions, and keep status updates consistent across working tools.
• Clear written communication for internal email, reminder messages, and concise task notes. Ability to ask direct questions when instructions are unclear.
• Careful approach to checking dates, references, and task details. Ability to prioritize assigned work and flag delays promptly.
• A reliable computer, high-speed internet, and quiet private workspace. Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in North Carolina, United States.
• Structured onboarding and training on the named project management and spreadsheet systems, using guided practice with routine operations tasks.
• Regular check-ins with the team lead to review priorities, ask questions, and discuss feedback.
• Build practical skills in operations support, spreadsheet checks, task tracking, and clear internal handoffs.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.