Operations Assistant (Credentialing)

ABOUT THE ROLE: We are looking for a detail-oriented and process-driven virtual assistant to support our operations team. The position centers on insurance credentialing and patient referral management. You will follow standard operating procedures (SOPs) to maintain accuracy, keep workflows on schedule, and communicate with both internal and external stakeholders. This is a remote role that requires working U.S. business hours (Monday–Friday, 8 AM–5 PM Central Time). KEY RESPONSIBILITIES: Prepare and submit insurance credentialing and re-credentialing applications Track application status, follow up with payers, and resolve data discrepancies Maintain an up-to-date credentialing database and alert the team about upcoming expirations Receive, verify, and process patient referrals into the EMR or CRM system Monitor referral statuses, follow up on outstanding cases, and escalate as needed Execute tasks according to SOPs and suggest improvements when appropriate Perform routine data audits to maintain accuracy and compliance Provide regular status updates and reports to leadership Communicate via email or (rarely) phone with providers, payers, and patients as needed REQUIREMENTS: Strong attention to detail and accuracy Ability to follow SOPs and checklist-based workflows Availability to work U.S. Central Time hours with reliable high-speed internet Strong written and verbal communication skills in English Comfortable using spreadsheets and Adobe PDF SUCCESS IN THIS ROLE LOOKS LIKE: All credentialing packets submitted on or before their deadlines New patient referrals processed within 24 hours Accurate records maintained with minimal data-entry errors Meaningful suggestions made to improve existing SOPs EMPLOYMENT DETAILS: Full-time remote role Monday–Friday, 8 AM–5 PM Central Time Candidate must provide their own computer and reliable internet connection HOW TO APPLY: Please attach a 3 writing samples to your application and also include the phrase "I follow SOPs" to demonstrate you read this job post.