Operations Associate

Chelsea Surgical Partners is a London-based private medical practice management company. We run the business side of private practice for a group of consultant surgeons and specialists, from bookings and patient administration to billing and collections, so they can focus on their patients.

We are growing and building our team. Our PAs are the main point of contact between our consultants, their patients and the wider team, and our operations team keeps the business running behind them.

This is a split role, designed to give you a full grounding of how our business works before you move into operations.

To begin with, you will spend around half your time supporting our PA team and half working alongside our Head of Operations. With the PAs, you will learn the business from the ground up: how our consultants' practices run day to day, how patients move through their journey, and how bookings and billing work. In operations, you will learn how the business is run and support practice-wide projects, processes and compliance.

During 2027, the role is planned to move into a full operations role, working directly with the Head of Operations. At that stage, a large part of the work will be speaking to our vendors and suppliers when problems come up.

Operations a dynamic, technical, and fast-paced role where priorities shift rapidly. Success requires exceptional organisational skills and the ability to seamlessly multitask. If you thrive on variety, adapt quickly, and take pride in driving tangible outcomes, you will find this role highly rewarding.

• Support the PA pod with diary management, bookings and keeping patient records up to date
• Help respond to patient queries by phone and email, passing clinical questions to the right person
• Assist with raising invoices and taking payments from self-pay patients
• Provide extra capacity and cover during annual leave and busy periods
• Learn and follow our agreed PA processes, and flag where they could work better

• Work alongside the Head of Operations on day-to-day operational tasks and priorities
• Troubleshoot technical issues with our systems and follow them through to a fix
• Support process improvement, including writing and updating SOPs and guides
• Help with compliance work, including data protection and confidentiality
• Support consultant relations, including onboarding new consultants
• Coordinate projects, track actions and follow up with colleagues to keep work moving
• Prepare reports and data to support decisions across the business

• 3 to 8 years' experience in an operations, administration or business support role
• Experience in Healthcare
• Highly organised, with excellent attention to detail, able to manage several different tasks at once in a fast-paced environment
• Technically minded, confident with software and systems, and quick to understand how they work
• Clear, warm and professional communication, in writing and on calls
• Learns quickly, curious about how a business works, and happy to start from the ground up
• Comfortable with a split role and with priorities that change quickly
• A genuine team player, happy to help wherever needed

• Experience with Google Workspace, Touchpoints.health or Healthcode

Full training will be provided.

This is a fully remote role, so you will need to work confidently and securely from home.

• Competitive salary
• Fully remote, full-time role
• A clear progression path into a full operations role during 2027
• Hands-on training and close support from the Head of Operations and the PA team
• A varied, rewarding role in a growing team, where we invest in your development
• Holiday allowance, pension and other benefits
• We are looking for someone who can start as soon as possible. To apply, please send your CV and a short covering note to veronika@chelseasurgical.org