Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
THE ROLE
As part of the Operations team, you will be a key player in our mission to deliver an unrivalled experience to our customers and partners all around the world. You will work across different areas of Operations, using data and business insights to identify opportunities, improve processes, analyse performance, and support better business decisions.
WHAT YOU'LL DO
Analyse operational performance, identifying trends, opportunities and areas for improvement;
Gather, structure and analyse complex data to generate actionable insights and support business decision-making;
Partner with stakeholders across Operations and other business functions to understand needs, challenges and opportunities;
Translate business requirements into clear analysis, recommendations and actionable solutions;
Develop and maintain dashboards, reports and KPIs, ensuring insights are clearly communicated to relevant stakeholders;
Identify opportunities to optimise processes, improve efficiency and enhance customer and partner experience;
Support and contribute to cross-functional projects, from understanding the business problem through to implementation and measuring impact;
Build business cases and conduct impact analysis to support prioritisation and decision-making;
Develop tools and solutions that enable teams to monitor performance and make data-driven decisions, including Excel, Google Sheets, BI dashboards or machine learning services;
Act as a trusted partner to stakeholders, challenging assumptions and bringing a data-driven perspective to business decisions;
Work with teams across the organisation and with external partners where relevant to address business needs and drive continuous improvement.
WHO YOU ARE
Degree in Engineering, Mathematics, Business, Data Analytics or another relevant field;
Strong analytical skills, with the ability to translate complex data into clear insights and actionable recommendations;
Strong proficiency in Excel (Google Sheets is a plus) and SQL (BigQuery is a plus);
Experience with reporting and BI tools (Looker is a plus);
Strong problem-solving skills and a structured, data-driven approach;
Excellent stakeholder management and communication skills, with the ability to work with different teams and levels of seniority;
Comfortable working in a fast-paced, international and constantly changing environment;
Organised, detail-oriented and proactive, with a strong ownership mindset;
Fluent in English.
REWARDS & BENEFITS
Health insurance for the whole family and other well-being resources
25 Days of Annual Leave (above the statutory) and additional Caring Days (2 days per year) and
Boomerang: sabbatical program after 5 years service
Training opportunities and free access to LinkedIn Learning
Flexible benefits program
Flexible working environment
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
As an Operations Business Analyst, you will use data, business insights and stakeholder collaboration to identify opportunities, solve complex operational challenges and drive continuous improvement across our Operations organisation.