Operations Business Analyst Sr

Position Title

Location

Job Summary

Job Responsibilities:

• Acts as a primary member of the project team, overseeing and documenting decisions that occur throughout the project lifecycle. Elicits specific requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business process analysis and task and workflow analysis. Writes requirements and translates specifications to technical experts.
• Serves as the liaison between the customer community (internal and external customers) and the software development team through which requirements flow. Identifies potential technical problems before they occur and helps implement solutions by thoroughly validating all system changes relative to assigned work. Works with the business technology team as an advocate of the business unit supported. Critically evaluates information gathered from multiple sources, reconciles conflicts and distinguishes user requests from the underlying true need.
• Documents technical information, project information and develops training material. Writes and executes test scripts.
• Delegates tasks to project team members with clear deliverables and expected time frames. Follows up on progress of delegated tasks. Maintains accountability for delegated items.
• Works with businesses to identify ways to improve process execution and achieve strategy through the use of technology. Evaluates the overall business need and assists with design and implementation to ensure solutions achieve overall business objectives. Develops a roadmap for meeting the short- and long-term objectives.
• Monitors progress of project and works to overcome challenges. Influences others to achieve project results. Escalates issues when necessary.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 5+ Years in Commercial Loan Operations Experience.
• Participation/Syndication, nCino and AFS.
• 7+ years of experience working directly with technology or interfacing with technology.
• 4+ years of experience working on moderate to complex projects.

Preferred Qualifications:

• Education level preferred: Undergraduate Degree (4 years or equivalent).

Job Competencies:

• Proven strength in interpreting customer business needs and translating them into application and operational requirements.
• Strong experience with incident management, leading both on and off-hours ad hoc support teams.
• Strong experience with various software development methodologies such as Agile, SCRUM, Waterfall, etc.
• Strong experience building, writing and executing test cases (using technologies such as HP Quality Center, QTP, Loadrunner, is a plus).
• Strong communicator - Ability to communicate verbally and in technical writing to all levels of the organization in a proactive, contextually appropriate manner.
• Proven ability to prioritize work by dividing time, attention and effort between assigned workload and on-going support tasks.
• Strong analytical and problem-solving skills.
• Proven ability to easily adapt to changes in processes, procedures and priorities.
• Strong organizational skills.
• Strong understanding of business process.
• Strong ability to think through workflows and the characteristics that make each workflow different.

Travel requirements: None

Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer - Vets/Disabled

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the San Francisco Fair Chance Ordinance, as appliable.

About Us

Flagstar Bank, N.A. is based in Hicksville, NY, and at December 31, 2025, had $87.5 billion in assets, $60.7 billion in loans, $66 billion in deposits, and $8.1 billion in total stockholder equity. We are a leading regional bank with approximately 340 locations, and strong footholds in the greater New York/New Jersey metropolitan region and in the upper Midwest, along with a significant presence in fast-growing markets in Florida and the West Coast.

We are driven by our commitment to partner with our clients to set and reach goals together, helping them to take charge and thrive. Our focus is on four core lines of business that include Personal, Private, Small Business and Corporate & Commercial Banking.

Flagstar Bank is committed to ensuring that you can successfully engage in our recruiting process. If you need assistance completing your employment application or if you would like to request a reasonable accommodation, please contact our team at careers@flagstar.com.

Equal Opportunity Employer

For more Information: EEOC_KnowYourRights

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