Operations & Business Support

Omise Pro is a software development company specializing in end-to-end project delivery and digital transformation. We partner with clients to design, build, and implement technology solutions that support their business goals. This role is part of our delivery organization, working directly with client teams to execute software projects successfully. You will be joining Omise Pro , Omise’s professional services team, working on custom software delivery and digital transformation projects. Why we need you The Operations & Business Support role is responsible for supporting day-to-day administrative and operational activities while assisting Sales, Marketing, and internal teams with reporting, analytics, project coordination, and vendor management. This role helps ensure smooth internal operations, accurate business reporting, and effective coordination between teams and external partners. What you will be doing Administrative & Office Operations Manage general administrative tasks including documentation, record keeping, and internal coordination. Support scheduling of meetings, company activities, and internal communications. Maintain organized operational records and internal documentation. Assist with procurement and coordination with office vendors and service providers. Sales Operations Support Submit internal tickets and coordinate required documentation for sales-related processes. Prepare and process supporting documents required for sales activities, proposals, and internal approvals. Coordinate with internal teams (Finance, Operations, Delivery) to ensure completeness of sales documentation. Assist in processing and tracking monthly invoicing related to client projects or services. Maintain records of submitted documents, invoices, and sales-related administrative tasks. Follow up internally to ensure timely completion of documentation and billing processes. Marketing Support & Analytics Track marketing initiatives such as events, campaigns, and lead generation activities. Monitor key marketing metrics including leads generated, conversion rates, and campaign performance. Maintain marketing contact databases and assist with lead tracking. Prepare basic analytics and reports to support marketing performance evaluation. Data Analysis & Business Reporting Consolidate business data from Sales, Marketing, and Operations teams. Generate regular reports and dashboards to support business performance monitoring. Identify trends or insights that may support decision-making and business development initiatives. Internal Project Coordination Support tracking of internal project activities, particularly for non-project-managed initiatives. Monitor task progress and timelines for internal workstreams that do not have dedicated project managers. Assist in coordinating communication between business teams, delivery teams, and stakeholders. Maintain simple project tracking tools or documentation to ensure visibility of progress and responsibilities. You Bachelor’s degree in Business Administration, Management, Marketing, or a related field. 1–3 years of experience in administrative, operations, business support, or coordination roles. Strong organizational and multitasking abilities. Analytical mindset with the ability to work with data and reporting. Proficiency in Microsoft Excel / Google Sheets and presentation tools. Nice to Have Experience supporting sales teams or marketing initiatives. Basic understanding of project coordination or task tracking. Experience working with vendors or outsourced resources. Familiarity with CRM tools or project tracking tools (e.g., Jira, Asana, Trello). How to apply If you liked what you read and believe to be up for the challenge, we'd be pleased to welcome you to the recruitment process for this position. Simply click on apply and submit your contact info. Afterward, this will happen next: The hiring team will review your application 2-3 Interviews with the hiring team, People Operations team and all stakeholders involved in the process Why you’ll love it here Work with other talented, ambitious international colleagues who love their craft A modern and well-equipped work environment Flexible working hours A medical healthcare plan and annual health check-up A friendly bunch of colleagues What we believe in We cultivate teamwork and a trust-based working culture We celebrate diversity and continuous improvement Giving our employees the opportunity and create for their own success About Omise Founded in 2013, 500 people Headquartered in Japan, with operational headquarters in Bangkok and offices in Singapore, Indonesia, and Malaysia. Raised over $236M of funding to date from institutional investors including SCB10X, SPARX Group Co. Ltd., Toyota Financial Services Corporation, JIC Venture Growth Investments, MUFG Bank, Mars Growth Capital, Ascend Venture Group, and more Won Digital Startup of the Year at Digital Thailand Big Bang 2017 Won Forbes Japan Startup of the Year 2018 Won 3 awards from International Business Magazine Award 2020 Most Innovative Electronic Payment Platform for Singapore Most Innovative Seamless Transactions Provider for Singapore Best Payment Solutions Provider in Singapore Won Mizuho Innovation Award 2022 (Q2) Life at Omise Nearly 500 employees work from our six office locations as well as remotely from home or co-working spaces. While we are a global company, a lot of our thinking goes into how to solve payment problems at the hyper-local level to help businesses scale and reach their customers. Our core values — simple, real, and beautiful serve as our North Star and are integrated into how we work and the results of our work. At Omise, we empower people to embrace project-ownership and take initiative. We love to see our employees act as the owner of the outcome and confidently provide solutions to each challenge, taking a collaborative teamwork approach. Our fellow employees are encouraged to discuss and share ideas, and are given the freedom to explore all areas of their work, in order to achieve the expected results. People at Omise are from different backgrounds and together, we contribute to creating an inclusive, friendly, and safe working environment. As a company, we embrace diversity and value open discussions, a learning mindset, professionalism, and respect. “Growing with us” means to celebrate the challenges and to always look for opportunities to learn, develop your skills, and move one step forward each day. If this is the work environment you are looking for, then get in touch with us. We look forward to hearing from you. Omise embraces diversity and nourishes an open and inclusive work environment. We are home to over 27 nationalities and all decisions to hire, promote or discharge are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other applicable legally protected characteristics. * Discover how Omise prioritizes and protects your privacy and data by clicking HERE to explore our Human Resources privacy policy before you embark on your journey with us.