Operations Director

Who We Are

Join a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Provides strategic oversight for a major area of operations, setting direction, policies, and performance standards. Balance day-to-day performance with transformation, managing a large team through subordinate leaders.

What You'll Do:

• Implements goals, objectives, and work standards for the department.
• Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
• Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff.
• Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures.
• Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline.

What You'll Bring:

• Bachelor’s degree or equivalent combination of education and experience
• Advanced degree preferred
• 8+ years progressive management experience
• Demonstrated competency in executing strategic plans.
• Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources.
• Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects.
• Experience and knowledge of functional tools and infrastructure.
• Understanding of metrics/dashboards that drive an environment and culture of continuous improvement.
• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions.
• Possesses problem solving, collaboration, critical thinking, team building, and presentation skills.
• Results oriented and solution thinking with time management and project management skills.
• Displays leadership skills, leading by example, driving employee commitment through actions, and empowering employees to reach their full potential.

Pay Range: $129,300.00 - $172,300.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

About Us

Our people are the foundation of First American’s success and that is the reason we put them first.

This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

Privacy Policy

By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying.

California residents may learn more by viewing our Privacy Policy.

Notice Regarding LA County Fair Chance Ordinance

County of Los Angeles Fair Chance Ordinance

E-Verify Participation Poster

E-Verify Participation Poster