Operations Executive – UK Timezone - Malayalam Speaking

WE ARE HIRING | OPERATIONS EXECUTIVE – UK OPERATIONS - Must Be MALAYALAM SPEAKING

🏢 Company: EduMetrix (edumetrix.uk)

📍 Location: Calicut , India

💻 Work Mode: 100% Remote (Work From Home)

🕒 Shift Timing: 3:00 PM – 12:30 AM IST (Monday to Saturday)

💼 Employment Type: Full-Time

ABOUT EDUMETRIX UK

EduMetrix is an EdTech company providing personalized, one-to-one online tutoring to students across international markets.

We are looking for a responsible, organized, and proactive Operations Executive to manage our day-to-day UK operations and ensure smooth coordination between students, parents, and tutors.

KEY RESPONSIBILITIES

• Manage daily tutoring operations for the UK market.

• Coordinate tutor availability, student schedules, and class bookings.

• Monitor class attendance, cancellations, and rescheduling.

• Coordinate trial classes and follow up on parent feedback.

• Communicate with parents, students, and tutors regarding operational matters.

• Maintain accurate student records, tutor databases, and class schedules.

• Track pending tasks and ensure timely follow-ups.

• Prepare daily and weekly operational reports.

• Identify operational issues and coordinate their resolution team.

• Work with the internal team to improve service quality and customer experience.

REQUIREMENTS

• 0–2 years of experience in operations, customer support, scheduling, or coordination.

• Strong written and verbal Malayalam & English communication skills.

• Good organizational skills and attention to detail.

• Proficiency in Google Sheets, Microsoft Excel, and email communication.

• Ability to multitask and work independently in a remote environment.

• Strong ownership, problem-solving, and follow-up skills.

• A reliable internet connection and a suitable work-from-home setup with Laptop.

• Willingness to work from 3:00 PM to 12:30 AM IST.

PREFERRED EXPERIENCE

• Experience in EdTech / Customer care / Front Desk.

• Experience coordinating with international clients.

• Familiarity with UK education systems, including GCSE and A-Levels.

WHY JOIN EDUMETRIX?

✓ 100% remote work opportunity

✓ Exposure to international education operations

✓ Opportunity to develop operational and coordination skills

✓ Work with a growing EdTech business