Operations & HR Manager

About the Role:

We are looking for an organized, proactive, and responsible Operations & HR Manager to oversee recruitment, employee onboarding, workforce management, and performance monitoring across in the USA and Pakistan.

The ideal candidate will take ownership of the complete employee lifecycle, ensure smooth HR operations, and maintain accountability and productivity across teams.

Key Responsibilities:

1. Recruitment & Hiring

- Manage end-to-end recruitment in USA and Pakistan.

- Handle job postings, candidate screening, interviews, selection, and offer coordination.

- Ensure timely hiring according to business staffing requirements.

2. Employee Onboarding & System Management

- Set up new employees on Homebase and CenterEdge, including account creation and access.

- Ensure completion of employee documentation and joining formalities.

- Guide employees on system usage, scheduling, check-ins, and assigned responsibilities.

3. Cold Calling Performance Management

- Monitor daily and weekly cold-calling performance against assigned targets.

- Track call volumes, attendance, working hours, lead quality, and conversions.

- Identify underperforming callers and coordinate feedback, training, and corrective action.

- Maintain performance trackers and submit regular reports to management.

4. Overall Employee Oversight

- Monitor employee attendance, punctuality, schedules, timesheets, and productivity.

- Ensure employees follow company policies, procedures, and performance expectations.

- Address routine employee concerns and coordinate with management on escalations.

- Conduct regular performance reviews and follow up on improvement areas.

5. HR Administration

- Maintain accurate employee records, contracts, and HR documentation.

- Coordinate employee training, evaluations, and internal communication.

- Ensure smooth HR coordination between teams in the USA and Pakistan.

Requirements:

- Experience in human resources, recruitment, and employee management.

- Strong communication, organizational, and coordination skills.

- Proficiency in Microsoft Excel and employee management systems.

- Ability to manage multiple teams and responsibilities independently.

- Strong follow-up, problem-solving, and performance-monitoring skills.

Preferred Qualifications:

- Experience managing recruitment across multiple locations or countries.

- Familiarity with Homebase, CenterEdge, or similar employee and POS management systems.

- Experience managing cold-calling teams and performance trackers.

- Knowledge of HR documentation, onboarding procedures, and employee evaluation.

- Experience coordinating with remote teams across different time zones.

Schedule:

-Work Location: Remote (Pakistan)

-Working Hours: [10:00AM to 6:00PM CST]

-Employment Type: Full-Time

Key Expectation: Take complete ownership of recruitment, onboarding, employee administration, and workforce performance, ensuring accountability and smooth HR operations with minimal supervision.