Operations Lead

Job Duties:

• Oversee daily site operations, including patient flow and resource allocation to maintain efficiency and minimize patient wait times. Assist with staff scheduling to ensure appropriate coverage.
• Support exam capacity optimization by coordinating postponed exams, patient outreach, reschedules, no-shows, and pre-order workflows to help identify and fill open appointment slots.
• Monitor exam status accuracy (Arrival, Check-In, Incomplete, Aborted, Needs Correction, Tech Start/Pause/End, Scheduled, Ready to Confirm) and escalate issues as needed.
• Review daily worklists and reports to support accountability for fall-offs, reschedules, utilization trends, missing orders, and time-of-service payment follow-up.
• Ensure compliance with documentation, ABN requirements, TOS workflows, patient record accuracy in accordance with privacy, confidentiality, and regulatory standards. Ensure compliance with policies, procedures, including adherence to HIPAA.
• Maintain facility readiness by monitoring cleanliness, safety compliance, supply inventory, and completion of required cleanliness and safety logs.
• Provide functional leadership and guidance to front office staff, including workflow support, coaching, issue resolution, and escalation to management as appropriate.
• Identify operational issues and trends, recommend process improvements, and support implementation under manager direction.

Education and Experience:

• High school diploma or equivalent required
• Associate’s or bachelor’s degree in healthcare administration, Business Administration, Health Information Management, or related field preferred
• 3+ years of experience in radiology, imaging, or healthcare operations including hands-on experience with radiology scheduling, front office operations, and multi-modality workflows
• Demonstrated lead, senior, or informal supervisory experience strongly preferred
• Experience using radiology systems such as EXA, RIS, and EMR

Knowledge, Skills, and Abilities:

• Working knowledge of patient access, exam scheduling, TOS processes, and basic cash-handling controls
• Strong operational leadership and ability to guide staff through daily priorities
• Ability to manage schedules, patient access, and modality utilization effectively
• Detail-oriented with strong compliance, documentation, and follow-through skills
• Ability to analyze operational issues, identify trends, and escalate or recommend improvements
• Effective communication and collaboration with patients, technologists, clinical staff, physicians, and leadership
• Ability to manage multiple priorities and resolve issues in a fast-paced environment

Work Environment & Physical Requirements:

• Frequent travel within assigned regions to support sales teams and training initiatives
• Combination of field-based and office/remote work

Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without prior notice.