Operations Lead - LicenseOps (EU and NA Shift)

About the Role

As a LicenseOps Operations Lead, you will support end‑to‑end software license operations across the lifecycle—from demand intake and assignment to optimization and financial allocation. You will act as a key coordination point between Business teams, Sourcing, Procurement, SAM, and Finance to ensure accurate entitlement management and cost‑effective utilization of software licenses. This entry‑level operations role provides foundational exposure to software asset management processes, SaaS license administration, centralized portal management, and continuous optimization practices used across Wolters Kluwer.

Responsibilities

1. Request Process & Onboarding

• Support standardized demand intake and validate requests received through Coupa.
• Act as the bridge between Business, Sourcing, and Procurement for license onboarding and procurement workflow coordination.
• Validate pricing, run basic process tests, and ensure completeness of demand details.
• Check license availability, validate demand accuracy, and coordinate order fulfillment with Procurement teams.

2. License Assignment & Portal Administration

• Validate accuracy of assignee lists and perform license assignment on relevant vendor portals.
• Manage license keys and share them securely with end users.
• Maintain strict controls (e.g., ensuring assignments occur only to WK domain IDs).
• Support troubleshooting for activation issues or failed license deployments.
• Handle license reassignment and updates across AD groups as needed.

3. Catalogue Management

• Maintain and update the WK Software Catalogue, ensuring product entries, naming conventions, and entitlement information remain accurate and current.
• Apply the approved software taxonomy to categorize software consistently across all vendors, product families, deployment types, and entitlement structures.
• Support the onboarding of new software by adding catalogue entries and ensuring they meet classification and metadata standards.
• Collaborate with SAM, Procurement, and GIS teams to validate catalogue accuracy and ensure alignment with sourcing strategies, optimization analysis, and lifecycle management needs.
• Assist in expanding catalogue coverage as additional portals, tools, or vendor ecosystems are brought under LicenseOps management.

4. Financial Allocation & Reporting

• Generate active user lists and work with Finance teams to build cost allocation logic.
• Update and streamline cost allocation to correct BUs/CUs, currently aligned to renewal cycles but expanding to quarterly validation.
• Maintain supporting documentation for cost distribution and license usage.

5. Optimization & Usage Management

• Conduct quarterly assessments of license entitlement vs. usage to identify optimization levers (e.g., reclaiming unused licenses).
• Review terminated/inactive users, revoke unused licenses, and notify non‑users.
• Harvest licenses for reuse to maximize spend efficiency and support optimization efforts

6. Demand Collection & Validation

• Drive large‑scale demand collection using automated systems and coordinated follow‑ups.
• Conduct reminders via multiple channels to maximize response rates.
• Finalize validated demand to enable Sourcing to negotiate effectively (consistent with the process challenges discussed in

7. General Troubleshooting & Support

• Support users with license access issues, AD group corrections, or reassignment requirements.
• Maintain accurate audit trails for assignments, revocations, and portal actions.
• Ensure alignment with LicenseOps processes reflected in ongoing operational reviews

Skills

Technical & Process Skills

• Basic understanding of Software Asset Management (SAM) concepts, license models, and SaaS portals.
• Procurement workflow familiarity—requisitions, order routing, approvals, and vendor portals.
• Data accuracy and validation—able to verify assignee lists, entitlement counts, and allocation data.
• Proficiency in Excel and Microsoft Office for maintaining logs, allocation files, and demand trackers.
• Understanding of AD group management and user assignment workflows.

Operational & Soft Skills

• Attention to detail: Required for portal updates, license key distribution, and validation checks.
• Analytical thinking: Ability to interpret usage vs. entitlement data and flag optimization opportunities.
• Communication: Clear written and verbal communication with Business, Procurement, Sourcing, and Finance stakeholders.
• Coordination & follow‑ups: Ability to run structured follow‑up cycles during demand collection.
• Team collaboration: Works effectively with SAM, Finance, Procurement, and LicenseOps teams.
• Time management: Ability to meet deadlines during renewals, quarterly validation cycles, and optimization reviews.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

GDPR

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