Operations Lead | Uplift

We're currently looking for a Operations Lead to join Uplift, a business building a portfolio of digital products for users’ everyday needs.

The team is currently in the early stages of formation: key technical roles are already in place, with the main focus now on building the marketing function for the first product. This is an opportunity to join the business at launch and build processes from the ground up.

What will be your focus:

• Analyze the payment funnel, identify the causes of payment losses, and determine opportunities to increase revenue.
• Improve the approval rate of initial and recurring payments, test hypotheses, and evaluate the financial impact of implemented changes.
• Develop the payment infrastructure: work with current PSPs, onboard new providers, and optimize routing and cascading.
• Monitor key payment and compliance metrics, and work on reducing chargebacks, refunds, and fraud.
• Improve the product’s unit economics by optimizing payment processes, retention mechanics, and user interaction scenarios.
• Analyze the causes of user churn, and find opportunities to increase retention and reduce churn.
• Develop Customer Operations: improve the user experience and customer interaction processes throughout the subscription lifecycle.
• Work on the product’s reputation, including improving the customer experience and growing positive reviews on Trustpilot.
• Optimize and automate operational processes to increase efficiency and reduce operational costs.
• Independently identify problem areas, build an improvement plan, implement solutions, and evaluate their impact on the business.
• Collaborate with payment providers and internal teams to implement operational initiatives.

You’re a great fit if you:

• Have hands-on experience in Payments or Operations in B2C subscription products.
• Have a deep understanding of payment infrastructure and payment flow mechanics: PSP, routing, cascading, decline codes, 3DS, recurring billing.
• Have experience optimizing payment processes and improving payment success rate.
• Understand chargeback management, refunds, fraud prevention, and payment system compliance requirements.
• Have strong analytical skills and an understanding of LTV, retention, churn, and key subscription business metrics.
• Have real cases of improving payment metrics with measurable results: what exactly you changed, how it affected the metrics, and how much additional revenue you managed to generate or retain.
• Have experience independently analyzing problems, finding solutions, and implementing them.
• Can prioritize tasks based on their impact on the product’s revenue and profitability.
• Are independent, proactive, take ownership of results, and follow initiatives through to completion.
• Communicate openly and constructively, and are ready to flag risks early and propose solutions.

Nice to have:

• Experience with Customer Operations, retention mechanics, and customer journey optimization.
• Experience managing product reputation and working with review platforms, including Trustpilot.
• Experience automating operational processes, including with AI tools.
• Experience working with payment systems in Tier-1 markets.
• Experience coordinating a Support team or individual operational areas.

Here’s what our hiring process looks like:

• Stage 1. Pre-screen.
• Stage 2. Interview.
• Stage 3. Final interview.
• Stage 4. Reference check.
• Stage 5. Job Offer.

What’s waiting for you at Uplift?

Boost your potential:

• Build a product from the ground up and have a say in key decisions.
• Work in an environment that gives you the freedom and space to take action.
• Grow alongside strong A-players who share their expertise and are always ready to boost each other.
• Keep learning through internal and external talks, courses.

Choose your own rhythm:

• Work remotely or from our office in Kyiv or coworking spaces in Lviv and Warsaw.
• Plan your workday your way — we offer a flexible schedule because results matter most.
• Take time to recharge: 28 working days of annual vacation, up to 30 days of sick leave, plus all public holidays.
• Need more flexibility? You can move a working day to a weekend and vice versa when needed.

Keep your balance:

• Take care of your health with medical insurance, our Mental Health program, and compensation for psychological support sessions.
• Get involved in socially impactful initiatives, including our Ukrainian Victory Support program.
• Celebrate important moments — receive gifts for meaningful milestones in your personal and professional life.
• Join quarterly team-building activities, both online and offline — because strong teams are built beyond work, too.

Ready to build from scratch? Make your ambition happen here.