Operations Manager

We’re looking for a mission-driven Operations Manager who acts as the backbone of our fast-moving startup. You’ll be blending executive support, strategic partnerships, and day-to-day ops to help us build ethical tech infrastructure. Administrative & Operational: Administrative Processes: Draft, edit, and organize documents and handle registrations, applications, and other processes. Process Improvement: Identify bottlenecks in how we work and fix them. Whether it’s streamlining a workflow or setting up a simple automation tool, you’ll make our lives easier. Founder Enablement: Manage calendars, travel, and inbox triage so the founders can focus on product and strategy. Think of yourself as their right hand. Financial Administration: Assist with financial administration, including invoice tracking and expense reporting. Project Flexibility: Jump in wherever needed - whether it’s drafting a document, organizing a team retreat, or handling a special project. Strategic Partnerships: Partnership Relations: Scout for new collaborations while maintaining strong ties with existing partners, vendors and our legal team. You’ll be the friendly face of Thaura in emails and calls. External Representation: Occasionally represent Thaura in external meetings or events. Customer Success & Insights Customer Success: Serve as the primary point of contact for customer inquiries, acting as the voice of Thaura. Data Insights: Analyze data to provide actionable insights to our product and engineering teams. Help us understand why people love (or struggle with) Thaura. Mission-Driven Above All: You're not just looking for a job - you're looking for a cause. You believe technology should serve people, not exploit them, and you want to help us build the ethical infrastructure that proves it’s possible. Warm Communicator: You communicate clearly, warmly and with frank simplicity. No corporate fluff - just honest and straightforward. You represent Thaura’s values in every interaction. Tech-Savvy: You’re comfortable learning new tools quickly. You enjoy automating repetitive tasks and finding smarter ways to work. Organized & Efficient: You bring order to chaos. You thrive on structure and clarity. Analytical Mindset: You have an analytical mind but lead with empathy. You can spot trends, identify bottlenecks, and use insights to improve operations rather than just reacting to them. Adaptable & Flexible: Startup life is chaotic. You thrive when priorities shift and aren’t afraid to wear multiple hats. You stay calm under pressure and keep things moving. Positive Energy: You bring good vibes to the team. You’re collaborative, optimistic, and make work feel energizing rather than draining. Experience: Previous experience in customer success, operations, or executive assistance preferred. Experience in the AI/SaaS sector is a strong plus. Language Skills: Native or fluent proficiency in English. Arabic is a bonus. Build the Alternative: In an industry obsessed with endless scale at the cost of values, you’ll join a team that does the opposite. Your work directly supports the creation of ethical tech infrastructure. Join a Young, Energetic Team: Work alongside the founders and a tight-knit group of passionate believers. We are small, agile, and driven by purpose, not profit margins. Remote Flexibility & Compensation: Enjoy full remote work, supported by a competitive salary. How to Apply: Please send your resume and a brief note answering these questions: In one sentence, why does building alternative ethical infrastructure matter to you personally? If you were setting up our operations stack from scratch, which tools would you recommend and why?