Operations Manager

Operations Manager

Remote from anywhere in South Africa.

South African residents ONLY!

We are looking for an experienced Operations Manager to take ownership of the day-to-day running of our South African operation.

We employ South African professionals who work remotely with UK recruitment and professional services clients. This role will ensure that our people, delivery, processes and compliance run effectively and consistently across a fully remote team.

You’ll report directly to the Director and manage the South African team across recruitment and administration.

What You’ll Be Responsible For:

Operational Delivery

• Manage the daily and weekly operating rhythm of a fully remote team.
• Oversee team check-ins, handovers, follow-ups and delivery.
• Plan capacity and allocate team members across client requirements.
• Ensure employees are properly onboarded, supported and performing effectively for their clients.

People & HR

• Manage employment contracts, onboarding and offboarding from start to finish.
• Coordinate equipment, access and systems for new starters and leavers.
• Manage leave, performance, disciplinary matters, grievances and incapacity processes.
• Ensure HR processes comply with South African labour legislation and ISG procedures.
• Provide monthly payroll inputs to the Company Accountant.
• Oversee provident fund administration.
• Maintain accurate employee records and ensure personal information is handled in line with POPIA.

Compliance

• Hold the required Health & Safety appointment for the South African business.
• Act as an internal reporting route under the company's whistleblowing policy.
• Support Employment Equity compliance and reporting requirements as the company grows.

Process & Reporting

• Ensure company policies, procedures and templates are followed consistently.
• Identify and escalate process gaps rather than creating workarounds.
• Provide a structured weekly report covering:
• Headcount by client
• Starters and leavers
• Recruitment placements against target
• Open vacancies
• Leave
• People and compliance matters
• Maintain accurate information across the CRM and recruitment systems.
• Ensure the wider team uses systems and processes correctly.

Recruitment Delivery

• Oversee recruitment delivery for client vacancies.
• Ensure roles are filled within agreed timelines and standards.
• Track recruiter activity and performance against targets.
• Report recruitment performance weekly.

Mandatory Requirements

Please only apply if you meet ALL of the following requirements:

• 5+ years' experience in Operations Management or HR Management within a South African business.
• A recognised HR or Industrial Relations degree or diploma.
• Strong practical knowledge of the Basic Conditions of Employment Act (BCEA) and Labour Relations Act (LRA).
• First-hand experience running disciplinary hearings.
• Experience handling CCMA matters without relying on external support.
• Proven experience managing a fully remote team.
• Strong process discipline and the ability to work within documented procedures.
• Experience producing regular, numbers-driven written management reports.
• Excellent written and spoken English.
• A professional home-working environment with:
• Business-grade internet
• Backup internet connectivity
• Minimum 4 hours of backup power

Advantageous Experience

Experience in any of the following would be beneficial:

• Recruitment, staffing or outsourcing.
• Working with UK-based clients.
• Sage payroll.
• Employment Equity planning and reporting.
• Skills Development Facilitator responsibilities, including WSP and ATR submissions.

Package

• Negotiable, depending on experience.
• Permanent, full-time employment.
• Fully remote position – work from anywhere in South Africa.
• Working hours aligned with the UK client working day.

An earlier start date will be advantageous. Please include your current notice period when applying.

If you are an experienced Operations or HR professional who enjoys structure, accountability, people management and making sure the operational engine of a business runs properly, we'd like to hear from you.