Operations Manager

🚀 Operations Manager | Bristol, United Kingdom | Hybrid

🌟 Ready to Build the Future of Operational Excellence?

What if your next role gave you the opportunity to influence how an international technology business scales, innovates, and accelerates performance?

At Pax8, we're transforming the technology marketplace through AI-powered innovation, world-class partnerships, and a relentless focus on helping small businesses achieve more. As our Operations Manager, you'll be at the heart of that journey, driving regional initiatives, removing barriers to success, and creating smarter ways of working that deliver real business impact.

This isn't a role for someone who simply manages processes.

It's for someone who challenges them. 🚀

Someone who sees opportunities where others see complexity. 💡

Someone who thrives on bringing people together, driving meaningful change, and helping high-performing teams achieve extraordinary outcomes. 🤝

As we continue our AI-powered evolution, you'll have the unique opportunity to grow alongside emerging technology, shape how we operate at scale, and leave your mark on one of the most exciting cloud businesses in the world. 🌍✨

Join a business where your ideas are heard, your growth is accelerated, and your impact is visible every single day. 🚀🌟

🌍 Why Pax8?

Pax8 is the technology marketplace of the future, connecting vendors, managed service providers, and small to medium-sized businesses through AI-powered insights and innovative cloud solutions.

With a thriving global ecosystem, award-winning culture, and a passion for innovation, there's never been a more exciting time to join our journey.

Explore our culture and growth story:

• https://www.pax8.com/en-uk/careers/
• https://www.pax8.com/en-uk/about/

🚀 What You'll Be Doing

⚙️ Drive Operational Excellence

• Create and enhance operational processes that improve efficiency, effectiveness, and scalability across regional teams.
• Identify challenges, simplify complexity, and implement improvements that drive measurable results.
• Develop robust knowledge-sharing and documentation practices that support consistency and operational excellence.

📈 Deliver Strategic Initiatives

• Coordinate and drive high-impact business initiatives from planning through successful execution.
• Partner with teams across the organisation to manage timelines, priorities, risks, and deliverables.
• Utilise project management frameworks and best practices to ensure initiatives deliver maximum value.

🤝 Build Strong Partnerships

• Collaborate with leaders and stakeholders to ensure priorities remain aligned across teams and functions.
• Facilitate communication, transparency, and accountability throughout project lifecycles.
• Proactively identify roadblocks and help teams navigate challenges to maintain momentum.

📊 Transform Data into Action

• Support business reviews through insightful reporting, operational metrics, and performance analysis.
• Monitor progress against strategic objectives and identify opportunities to improve outcomes.
• Recognise operational risks early and recommend practical mitigation strategies.

🌱 Champion Continuous Improvement

• Foster a culture of curiosity, innovation, and continuous learning.
• Support capability building through training initiatives, coaching, and knowledge-sharing programmes.
• Encourage retrospectives, feedback loops, and lessons learned to improve future performance.

💥 The Impact You'll Make

This role sits at the centre of business performance and operational success. You'll help teams work smarter, execute faster, and collaborate more effectively. Through your leadership, process improvements, and operational expertise, you'll directly influence regional performance, business growth, and the experience delivered to our partners.

⭐ What You'll Bring

You'll thrive in this role if you have:

• Demonstrated success driving operational excellence within fast-paced business environments.
• Proven capability leading business initiatives and coordinating cross-functional projects.
• Extensive experience improving processes, workflows, and organisational effectiveness.
• Strong stakeholder management skills with the ability to influence and collaborate at multiple levels.
• A data-driven mindset with the ability to turn insight into action.
• Knowledge of continuous improvement approaches such as Lean, Six Sigma, Agile, Scrum, or similar methodologies.
• Outstanding communication, organisation, and prioritisation skills.
• A proactive approach, commercial awareness, and a passion for making things better.

💜 The Behaviours & Values That Power Pax8

Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

🎊 We embody our core values — We before Me 🤝, fostering teamwork and collaboration; Compassionate Candor 💬, promoting open and honest communication with kindness; Light Up Learning 💡, continuously growing and sharing knowledge; Seek to Understand 🔍, valuing diverse perspectives and thoughtful engagement; Do What You Say ✅, ensuring trust and accountability; and Driven by Passion 🔥, bringing energy and dedication to everything we do—as we strive to innovate and empower our partners every day.

👉 Trust and Hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.

🌈 Everyone Is Welcome Here

We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United Kingdom.

🎁 Rewards & Benefits

• £48k - £52K base salary depending on experience
• Annual performance bonus
• Long Term Incentive Plan (Stock Options)
• 25 days holiday (plus bank holidays)
• Private healthcare covered by Bupa
• Dental Plan covered by Unum
• Life Assurance
• Income Protection
• Royal London Workplace pension scheme – 5% employer contribution
• Pax8 Cycle to Work Support Scheme
• Dedicated time for training and personal development
• Unlimited access to LinkedIn Learning
• Health & Wellbeing coaching support
• Fun and frequent company and team socials

🏢 Our Bristol Office

At Pax8, our offices are built with our people in mind. They are welcoming environments designed to support collaboration, creativity, wellbeing, and connection.

Pax8 Bristol Office Environment

• Amazing offices at The Distillery
• City Centre location within a 5-minute walk from Temple Meads Station
• 3 floors with natural light, break out rooms, balcony spaces and a wellness area
• Games area with X-Box, Table Tennis, Air Hockey and Pool Table
• State-of-the-art Top Brewer Coffee Machines on every floor
• Plenty of choice for hotdesking with laptop dock and two monitors
• Regular social and community events

🌟 We want to hear from you

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring the Talent Partner Lou Crossman managing this role on UK +44 117 457 6498 Recruiter DDI (No Agencies Please)

🚀 Your Growth Journey

There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation.

You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.

🌍 About Pax8

Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

✅Background Checks

As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.

Equal Opportunities

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/

About Us

Pax8 is the global AI and cloud Marketplace for small and medium-sized businesses (SMBs). Pax8 connects service providers and technology companies on a unified platform to discover, buy, sell, deploy and manage technology solutions for SMBs. More than 47,000 IT partners and 800,000 SMBs rely on Pax8 for expertise, automation and real-time insights to stay productive, protected and prepared for the AI economy. Learn more at pax8.com.

Our purpose is to help every small business turn their dreams into reality through the power of technology.

Culture is important to us, and at Pax8, its business, and it IS personal. We embody Compassionate Candour by aiming to assist others with candid, actionable feedback. We Seek to Understand by being open, curious, and committed to learning. We believe in We Before Me, actively collaborating and seeking out diverse perspectives to ensure a win for Team Pax8. Our team takes pride in Do What You Say, taking ownership, honoring commitments, prioritizing, and delivering on promises. We encourage everyone to Light Up Learning by being brave and trying new ideas, embracing vulnerability, and sharing failures so everyone can learn. Finally, we are Driven by Passion, connecting personal passion to Pax8's mission, and remaining resilient in the face of adversity and uncertainty in pursuit of our goals.

At Pax8, we are passionate, creative, and humorously offbeat. We work hard, keep it fun, and expect the best!