Operations Manager

AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, AS&G Claims Administration, Charles Taylor, and Allan Koba Compliance Solutions we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support.

We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed.

Position Summary:

The Operations Manager will play a critical role in the functioning of a top-tier nationwide Investigative Services provider. Assisted by the entire Contego team, the Operations Manager is responsible for day-to-day field operations which include investigator management, client management, and scheduling, with a relentless focus on client satisfaction by providing the best work product in the industry.

Experienced applicants must have excellent communication skills and thorough knowledge of the principles of Surveillance and SIU. This is a fast-paced, growing company that requires someone to be able to work independently, multi-task, take initiative, and work on demanding time constraints. This is a US-based remote position and reports to the Director of Operations.

Essential Functions:

• Lead and manage a team of investigators, providing clear guidance on surveillance and SIU assignments.

• Efficiently allocate resources to meet client requirements and deadlines.

• Maintain the highest ethical standards in investigations and ensure compliance with legal and ethical guidelines.

• Collaborating with both longstanding and new clients, management, and employees, to drive initiatives forward and achieve operational excellence.

• Other duties may be assigned.

Requirements:

• Bachelor’s degree in a related field preferred (e.g., criminal justice, business management) and/or Law Enforcement/Military experience.

• 3-5 years of experience in the investigative industry.

• Proven experience in operations management.

• Strong leadership and team-building skills.

• Analytical and problem-solving skills.

• Familiarity with investigative and research databases.

• Proficiency in writing comprehensive investigation reports to meet company standards and client SOPs.

• Experience with Microsoft Office suite (Word, Excel, Outlook, and Teams).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Compensation:

Salary Range: $60,000-$70,000 annually

The salary range listed is an estimate. Actual compensation will be determined based on several factors such as a candidate’s experience, qualifications, skill set, and work location. Position is eligible for AvonRisk’s full benefits package.

Benefits:

AvonRisk offers a competitive, people-first benefits package:

• Comprehensive medical, dental, and vision benefits
• Company contributions to HSA and FSA plans
• Employer-paid life and disability insurance
• 401(k) with company match
• Paid time off (PTO) and company-paid holidays
• Employee assistance resources and a supportive culture that values balance and wellbeing

Equal Opportunity Employer:

AvonRisk is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.