Operations Manager

Job Overview

Align is seeking an Operations Manager to drive operational excellence across our Managed Services and Professional Services organizations. This role will develop the operating processes, performance insights, dashboards, forecasting models, and AI-enabled solutions that help leaders make better decisions and improve execution.

The ideal candidate is an operations leader who is highly analytical and comfortable working across business functions. This individual will not simply report on performance; they will establish scalable operating rhythms, improve workflows, translate data into action, and help the organization use AI and automation to work more effectively.

• The hybrid position out of our New York City office.
• This is a full-time position offering full benefits, a base salary in the $140,000-$160,000 range (commensurate with experience), paid training and performance-based bonuses.

Responsibilities

• Process & Workflow Optimization: Design and implement scalable procedures, tools, and operational rhythms that improve efficiency, consistency, accountability, and service delivery.
• Cross-Functional Alignment: Partner with Managed Services, Professional Services, Finance, People Operations, Sales, Technology, and executive leadership to execute company priorities and align reporting and operational needs.
• Budget & Financial Management: Track operational expenditures and financial performance, monitor KPIs, and conduct cost-benefit and return-on-investment analyses to support sound business decisions.
• Strategic Planning: Support planning cycles, manage milestones for key operational initiatives, and translate complex information into clear executive-level recommendations.
• Performance Management: Establish operational scorecards, business reviews, and accountability mechanisms that connect team activities to business outcomes.
• Continuous Improvement: Identify bottlenecks, control gaps, and opportunities for standardization, then lead practical improvements that can be measured and sustained.

Data Analytics & Business Intelligence

• Design, build, and maintain executive dashboards, scorecards, and reporting solutions using Power BI and related tools.
• Analyze operational, financial, project, and service-delivery data to identify trends, risks, performance gaps, and improvement opportunities.
• Develop forecasting models for resource planning, utilization, project performance, revenue, backlog, capacity, and service operations.
• Consolidate and validate information from multiple business systems to create consistent, decision-ready reporting.
• Translate complex datasets into clear findings, business implications, and recommended actions for leadership.
• Increase dashboard adoption by presenting solutions, gathering stakeholder feedback, and providing guidance to users.

AI, Automation & Innovation

• Identify opportunities to apply AI and automation to operational workflows, reporting, knowledge management, and decision support.
• Design and implement practical AI-enabled solutions using Microsoft Copilot, Power Platform, Power Automate, and other approved technologies.
• Reduce repetitive manual work by automating reporting, data preparation, notifications, approvals, and other recurring processes.
• Evaluate emerging AI capabilities and recommend business use cases based on operational value, feasibility, responsible use, and measurable outcomes.
• Partner with business stakeholders to support adoption, document solutions, and establish repeatable practices.

Data Governance & Quality

• Establish standards for data accuracy, consistency, ownership, and metric definitions.
• Document core reports, dashboards, data sources, calculations, and operating procedures.
• Investigate data discrepancies, determine root causes, and coordinate corrective actions.
• Promote reliable and consistent use of operational data across Managed Services and Professional Services.

Required Qualifications:

• 5+ years of experience in operations management, business operations, data analytics, business intelligence, or a related discipline.
• Demonstrated experience improving operational processes and establishing scalable workflows or operating rhythms.
• Advanced experience building dashboards and reports using Power BI or a comparable business intelligence platform.
• Strong analytical, forecasting, financial analysis, and problem-solving capabilities.
• Advanced proficiency with Excel and experience combining data from multiple business systems.
• Ability to convert business needs into meaningful metrics, reporting, analysis, and action plans.
• Strong communication, presentation, project management, and stakeholder-management skills.
• Ability to work across functions, manage competing priorities, and influence decisions without relying solely on formal authority.

Preferred Qualifications

• Experience in Managed Services, Professional Services, consulting, or a technology services environment.
• Experience with Microsoft Power Platform, Power Automate, Microsoft Copilot, Azure AI, or similar technologies.
• Working knowledge of SQL, data modeling, data architecture, and business intelligence best practices.
• Experience with resource planning, utilization reporting, project forecasting, profitability analysis, and service-delivery metrics.
• Experience leading cross-functional process improvement, automation, or operational transformation initiatives.

Core Competencies

• Operational Excellence
• Data Analytics
• Business Intelligence
• AI & Automation
• Dashboard Development
• Financial Acumen
• Strategic Planning
• Process Improvement
• Executive Communication
• Cross-Functional Leadership
• Project Management
• Continuous Improvement

Measures of Success

• Improved visibility into operational and financial performance across Managed Services and Professional Services.
• Consistent adoption and use of standardized dashboards, scorecards, and business reviews.
• Reduction in manual reporting and administrative effort through automation.
• Improved forecasting, resource planning, and operational decision-making.
• Measurable efficiency gains from process improvements and AI-enabled workflows.

To support a fair, consistent, and high-quality hiring experience, some interviews may be recorded. These recordings help our team focus fully on the conversation at hand, rather than note-taking, and allow us to better evaluate and improve our recruitment process. Recordings are used solely for internal purposes such as training, quality assurance, and process improvement. Candidates will be informed in advance and asked to provide consent before any recording takes place.

Tier 2