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Operations Manager

Shimi Sp. z o.o.Operations & Admin
Salary
€14.3K/mo
Hiring from
France
Work type
Hybrid
Posted
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For one of our Partners, we are looking for an Operations Manager (m/f/n) to support a long-term project delivered for a European Union organization based in Strasbourg.


The Operations Manager is a senior operational leadership role responsible for overseeing and continuously improving daily IT service operations across a complex, multi-platform environment, ensuring service excellence, security, and compliance. This position requires EU citizenship for at least 10 years and fluency in English.



Responsibilities:

  • Operational services across: Servers (Linux, Windows), Middleware (WebLogic, Tomcat), Databases (Oracle, PostgreSQL, DB2), Virtualization (VMware, Hyper-V), Storage & Backups, Cloud/Hybrid platforms.
  • Ensure alignment with ITIL v4 and NIST CSF frameworks across all operational processes.
  • Drive system lifecycle management: patching, upgrades, and vulnerability remediation.
  • Oversee Incident, Problem, Change and Request Management through tools like ServiceNow or equivalent.
  • Deliver performance and SLA/KPI reporting to client stakeholders and internal governance.
  • Lead root cause analysis (RCA) for major incidents and systemic issues.
  • Propose solutions related to observability and monitoring solutions (e.g., Dynatrace, AppDynamics, Splunk).
  • Manage workforce planning: shift coverage, on-call, task assignment, and performance monitoring.
  • Represent operations in project planning, readiness, and rollout phases (build-to-run).
  • Lead service improvement plans (SIPs) using Lean, Agile or DevOps principles.
  • Maintain strong relationships with vendor support partners (Oracle, IBM, VMware, hardware OEMs).
  • Ensure security posture is maintained in daily operations (patching, endpoint hardening, configuration compliance).


Your profile:

  • Bachelor's or Master’s degree in Computer Science, Information Systems, or a related field.
  • You have the ITIL v4 Foundation certificate.
  • Lean Six Sigma Green/Black Belt, ISO 27001/20000, or PMP/Prince2 certifications are considered strong assets.
  • You are fluent English (C1 level minimum). French or other EU languages are an advantage.
  • You must be eligible for EU Security Clearance (at least 10 years of EU nationality is required).


Offer:

  • B2B contract
  • Set-up: hybrid (3/4 onsite, 1/4 offsite)
  • Rate: onsite in Strasbourg: 680 EUR/MD, offsite: 400 EUR/MD


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