Operations Manager, Provider Enrollment Hybrid Farmington, CT
- Salary
- $75.7K–$108.1K
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
We're seeking an experienced Operations Manager to lead our Provider Enrollment operations to support healthcare clients. In this role, you'll oversee daily provider enrollment team’s operations, ensure contractual service level agreements are met, develop clerical staff, strengthen client relationships, and drive continuous improvements in quality, service delivery, and operational performance. You'll collaborate with internal and external stakeholders to solve business challenges, improve processes, and ensure successful delivery against contractual commitments.
Your role in our mission
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Lead daily Provider Enrollment operations, ensuring service levels, quality standards, operational KPIs, and contractual commitments are consistently met.
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Build, coach, and develop team leads and frontline employees while fostering accountability, collaboration, and continuous improvement.
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Partner with clients and internal stakeholders to resolve operational challenges, strengthen relationships, and achieve positive service and business outcomes.
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Drive operational excellence by analyzing performance metrics, improving processes, managing budgets, and optimizing workforce planning to increase quality, efficiency, and cost effectiveness.
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Lead strategic initiatives, operational implementations, and cross-functional partnerships that support business growth, innovation, and long-term client success.
What we're looking for
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Bachelor’s degree or an equivalent combination of education and experience; a degree in Business Administration, Healthcare Administration, Information Technology, or a related field is preferred.
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Five or more years of experience leading provider enrollment, healthcare, contact center, or business operations, including supervising team leads, clerical staff, or operational teams in a performance-driven environment.
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Proven experience managing operational performance through KPIs, SLAs, workforce planning, budgets, client relationships, and continuous process improvement.
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Strong leadership, communication, analytical, and problem-solving skills, with the ability to influence stakeholders and lead cross-functional initiatives.
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Experience implementing a DDI and at least one year of experience working with Provider+ are preferred.
What you should expect in this role
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This is a hybrid position based in Farmington, CT. Candidates must reside in Connecticut and be available to work onsite as needed.
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Lead a high-performing team responsible for supporting Provider Enrollment operations for healthcare clients.
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Partner with clients, business stakeholders, and leadership to enhance operational performance and meet contractual service expectations.
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Occasional travel may be required based on business and client needs.
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Join a collaborative, mission-driven team where you can develop employees, contribute to strategic initiatives, and help improve healthcare services for millions of members nationwide.
- Approximately 8-5pm EST Monday-Friday and outside those hours only as the business requires.
“The deadline to submit applications for this posting is 12/20/2026.”
The pay range for this position is $75,700.00 - $108,100.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
