Operations Manager - RCM - Remote - Night Shifts

Neolytix is a rapidly growing healthcare services company focused on creating positive impact for our clients and team members. We are looking for high performance individuals who like fast paced action of operations and team management working in a global, virtual environment. Come work with us, If - You want to make an impact and see the difference YOU can make working directly with small healthcare providers You are tired of unreasonable clients and management that has unrealistic expectations You think remote work is the way to go and office commute sucks You value work life balance You think Unicorns & Phoenix are real (ok, maybe not the last one) Job Description Reviews RCM Account & individual Biller performance across a portfolio of accounts in India & Philippines Conducts a regular review of account performance with the client Works closely with the Account Manager to resolve and address any client concerns Operational escalation point of contact for any RCM performance Escalation point for any Client’s client issues (Practice patients) for a billing query Establishes performance measures for the biller(s) Reviews performance on a regular basis and provides coaching/ feedback to billers to improve individual and account performance Establishes and documents performance measures to drive incentives for the people working on the team – reports performance to billers, credentialing or VA’s and HR on a monthly basis Owns the account and process documentation for accounts and EMR specific trainings for billers Schedule appropriate training sessions for new and existing billers Reports Weekly and Monthly performance to management Screen and Interview potential candidates for new and existing accounts Should be able to Onboard and set up new accounts/ clients. Trains new hires on RCM process Works with the Learning & Development team to create eLearning modules Schedule and perform pre and post-training assessments Performs Monthly, Quarterly and annual assessments for the team Responsible for ESAT and maintaining a low attrition rate Job Requirements Excellent knowledge of US healthcare and end to end RCM process Should be able to communicate with clients Should be able to manage clients expectations vs delivery goals Excellent team management skills Should have experience in performance management for RCM team Should have expert level proficiency in at least 3 different EMR systems Experience in creating and developing training content such as modules and process SOPs Experienced in establishing KPI’s and monitoring performance for the account and team by extracting reports and analyzing data Will own the KPI’s for the team and account performance Desired Profile: Minimum 8 years of US Healthcare experience (Mandatory experience in AR calling with Denial management and other additional experience in areas such as Credit Balance, authorization and patient calling will be preferable) Minimum 5 years experience in managing delivery for RCM and managing Clients 1 year RCM product trainer experience OR Quality Analyst experience working in a RCM process - TTT candidates strongly preferred Excellent business communication, presentation, and interpersonal skills – Can manage performance reviews with Clients Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment. Job Type: Full-time