Operations Manager, School of Skilled Trades and Apprenticeship

Status: Full Time

Hours: Monday – Friday, 35 hours/week

Home Campus: Stoney Creek (hybrid work arrangements available)

Rate of Pay: Payband 10 ($88,983 - $111,230 per year)

Vacancy Status: 1 vacancy available

Posting Date: October 30th, 2026

Closing Date: November 6th, 2026 at 7:00 pm EST

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary:

Reporting to the Senior Manager, Administration, within the School of Skilled Trades and Apprenticeship, the incumbent is responsible for overseeing and managing the administrative and operational functions of the School. Key accountabilities include coordinating business planning, academic and budget cycles, monitoring short- and long-term strategic initiatives, administering special projects and contracts, overseeing financial activities, and managing support staff.

The incumbent also serves as the primary point of contact for the Ministry of Labour, Immigration, Training and Skills Development (MLITSD) on matters related to apprenticeship enrolment, scheduling, and Certificate of Qualification examinations. This role provides leadership, supervision, and operational oversight of the Apprenticeship Registration Team, ensuring efficient processes, accurate reporting, and effective coordination with internal and external stakeholders.

This position is required to work in-person a minimum for 4 days per week. This position also requires occasional travel to the Fennell and Hamilton Airport campuses.

What You’ll Be Doing:

Academic Operations and Administrative Processes

• Develops and implements quality improvement processes to streamline academic and administrative operations of the Faculty.
• Oversees ongoing operational administrative processes such as facilities, scheduling, equipment safekeeping and maintenance, and troubleshooting processes to ensure physical resources match program needs (and to prevent technical and operational difficulties). Ensures administrative processes are carried out in a timely and efficient manner.
• Manages the academic administrative processes and resolves issues associated with admissions, registration, scheduling, apprenticeship, grade entry, graduation, etc. within the Faculty for both post-secondary and apprenticeship programs.
• Works collaboratively with leadership team to ensure the Faculty operations are congruent with the College, Division and School business practices and policies.
• Works collaboratively with the leadership team to identify and develop information systems that support the collection and maintenance of program and student specific information. Sets up/maintains/oversees systems that support the same.
• Maintains and completes statistical reports related to programs within the Faculty activities.
• Liaises with other Schools and Divisions on academic and operational issues (including coordinating events, tracking of resources, etc.) and represents the Faculty on various operational committees.
• Provides agreed-upon, regular status reports on matters falling within responsibilities.
• Leads projects relating to open house, internal and external campus events. Ensures resources are assigned to plan and execute events.
• Supports the Director, Academic Operations in the business planning process, including compiling supporting data and appendices, and submission of final and quarterly budget reports to Vice President Academic’s office.
• Liaises with facilities staff to manage campus building issues.

Human Resources Management

• In conjunction with HR, recruits full-time and part-time support staff for the Faculty, and establishes position requirements and job descriptions. Assists with the recruitment and hiring of project personnel.
• Establishes and communicates support staff division goals to the appropriate staff members and ensures staff members are successful in meeting goals.
• Prepares support staff employees’ work schedules. Keeps track of deadlines and prioritizes work assignments to ensure deadlines are met.
• Monitors support staff employees’ work performance. Conduct performance evaluation interviews and counsels employees as necessary regarding work performance.
• Conducts activities and proceedings (with the assistance of HR) related to support staff discipline and termination.
• Creates an organizational structure in consultation with the Dean and Associate Deans that is conducive to effective student and faculty service.
• Develops and implements an office staffing model (including setting up/managing/overseeing HR processes) that aligns with School, divisional and College objectives (e.g. enrolment growth, student success), and achieves a service level that meets the needs to students, faculty, and internal/external stakeholders.
• Liaises with HR in matters pertaining to part-time student and support staff contracts (i.e. issues related to staff classification, pay rates, interdepartmental teaching hours, etc.).
• Resolves first level support staff human resources issues.
• Prepares and maintains HR reports and systems.
• Oversees payroll processes including determination of salary rate, employee classification, and resolves payroll issues.

Systems/Change Processes

• Participates in projects to identify, evaluate and implement technological change necessary to support the Faculty academic and administrative functions.
• Sets up/manages/oversees systems and processes related to the Faculty’s physical plan, supplies and services, and records management.
• Assesses Faculty’s readiness for systems change and implements relevant processes, training, staffing model to ensure continuous service to students, faculty and internal and external partners.

Budget

• Prepares, manages and maintains budgets for the Faculty, ensuring appropriate financial targets. Alerts Dean and Associate Deans as to any budget issues and/or anomalies.
• Develops, monitors and provides analysis of budget activity for the Faculty, and reports budget data to the Dean.
• Responsible for critical analysis of budget in relation to feasibility of special requests/projects, business planning strategies and initiatives.
• Oversees processing, allocation and approval of all budget expense allocations including invoices, expense claims, credit card expenses, inter-departmental transfers, replacement costs.
• Manages all financial aspects of special projects and contracts including invoicing, expense allocation, monitoring of budget and completion of project within budget guidelines.
• Ensures the effective use of Faculty financial resources, reallocating resources appropriately as necessary.

Project and Contract Management

• Sets up/manages/oversees processes and reporting systems necessary to ensure timely submission of deliverables and successful completion of special projects and contracts. Acts as liaison between Faculty and government/public sector partner/private sector partner.
• Responsible for setting up/managing/overseeing tendering processes related to project completion that fall within the Faculty’s areas of responsibility.
• Prepares and writes requests for proposals (RFPs).
• Serves as operational and administrative liaison between the Faculty and College and/or external providers of services and resources required in the completion of projects.

Apprenticeship Registration Management

• Manages and provides leadership to the Apprenticeship Registration Team, overseeing all aspects of apprenticeship registration, enrolment, scheduling, and associated administrative processes.
• Serves as the primary point of contact for the Ministry of Labour, Immigration, Training and Skills Development (MLITSD), coordinating notional planning, seat allocation, and apprenticeship training schedules to ensure alignment with Ministry requirements and institutional capacity.
• Serves as the primary point of contact for Skilled Trades Ontario (STO) regarding Certificate of Qualification examinations, coordinating examination scheduling, administration, logistics, and communication with relevant stakeholders.
• Monitors apprenticeship enrolment trends, seat utilization, and registration activity to support informed decision-making, resource allocation, and operational planning.
• Ensures compliance with MLITSD policies, reporting requirements, established procedures, and College policies related to apprenticeship registration and training delivery.

Stoney Creek Campus Management

• Plans, coordinates, and oversees special events for the School of skilled Trades and Apprenticeship, ensuring effective scheduling, resource allocation, logistics, and collaboration with internal and external stakeholders.
• Acts as the primary liaison between the School of Skilled Trades andApprenticeship and other College departments to facilitatecommunication, coordinate services, and address campus operationalneeds.
• Collaborates with Facilities Management, Campus Security, Information Technology, and other service departments to identify, communicate, and resolve operational issues affecting campus activities.

Other duties as assigned.

What you’ll bring to the role:

• 3-year post-secondary education in Business, including accounting, or related field, or equivalent combination of education and experience.
• 5 years of related experience.
• Broad-based awareness of all College programs and services.
• Extensive knowledge of College organization, systems, policies and procedures.
• Able to communicate orally and in writing with clients, co-workers and community contacts.
• Strong problem-solving and analytical skills.
• Skilled in time management, priority-setting, conflict resolution and delegation.
• Able to work in a team environment and build effective teams.
• Financial business acumen, including budgets and financial systems.
• Project management and supervisory experience.
• Customer and stakeholder focused.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

• Progressive vacation plan starting with 22 vacation days per year plus holiday closure.
• Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Annual employee performance incentive program.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, including our Employee Value Proposition, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive and barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://strategicplan.mohawkcollege.ca/