Operations Professional

Cetera is currently seeking an Operations Professional 1 for our Transitions team located in Des Moines, IA. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.

Core Responsibilities:

· Provide high-level operational, customer service, and administrative support in our Transitions department.

· Be responsible for daily processing of work associated with the department. This may include journal entries, account processing, payment solutions, etc.

· Respond to email inquiries from internal and external customers including registered representatives regarding account status, account changes and process.

· Perform research as requested on customer accounts.

· Partner with other team members to ensure financial professionals experience consistent, high-quality customer service.

· Comply with processes and procedures of the team and regulatory requirements.

· Other duties as assigned.

Required Knowledge, Skills, and Abilities:

· Flexible and adaptable to change

· Strong communication and organizational skills

· Positive role model to colleagues

· Highly responsive to coaching and training

· Independent; able to work and resolve complex issues with minimal guidance

· Ability to learn quickly and multi-task effectively in a fast-paced environment

· Team player attitude

· Energetic and results-oriented

Desired Knowledge, Skills, and Abilities:

· Previous experience in the Finance industry

· Bachelor’s degree

· Series 99, 6, or 7 licensed

· Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills

· Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments

Minimum Required Education & Experience:

· High School Diploma or GED

· 1+ years operations experience

· 1+ years of experience with MS Office tools

· Travel Requirements: No Travel Required