Operations Specialist I - Collections U5 Team (Hybrid - Danville, VA)

At First Citizens Bank, we're committed to helping our clients achieve their ambitions, and we bring that same commitment to our associates. For more than 125 years, our relationship-based culture has created opportunities to build lasting connections, grow professionally and make a meaningful impact for our clients, communities and one another.

This is a hybrid role, with the expectation that work time will regularly take place inside and outside of a company office in Danville, VA. Three days a week in office.

This position provides operational support for a business unit in the execution of daily activities. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business.

Duties & Responsibilities:

• Service - Answers inbound communications and make outbound calls to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Business Proficiency - Provides knowledge in area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.

Qualifications:
Minimum Required Education and Experience: High School Diploma or GED and 1 years' experience in Clerical or administrative.

Preferred Skills:

• Must have excellent verbal, written, and interpersonal communication skills
• Active listening, assimilation of information, negotiation, and judgment skills
• Ability to build relationships across all levels of the organization
• Must be able to work independently on assigned duties while successfully collaborating in a team friendly environment
• Must be detail oriented, able to multitask and function in a fast-paced environment with minimal oversight
• Basic Microsoft Office to include Word, Excel, PowerPoint, Outlook, and Teams

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

If hired in Virginia, the base pay for this position is generally between $18.08 and $22.00 hourly. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.