Operations Specialist, Professional Services

HKA has four specialized consulting service lines that advise clients on complex matters involving risk, disputes, and expert testimony. We are seeking a Professional Services Operations Specialist to support these practices across the Americas, with a focus on resource planning, operational efficiency, and effective client delivery (you can learn more about our service lines here.)

Reporting to the Principal, Operations, you will partner closely to support the Service Line Leads who oversee these practices, advancing the resourcing, forecasting, reporting, and operational priorities that keep their teams running effectively. Your work will help turn business needs into action while allowing our consulting leaders to stay focused on their people, clients, and complex engagements.

Responsibilities

• Act as the primary liaison between Service Line Leadership and support functions, including Finance, HR, IT, and others, to ensure efficient day-to-day operations and alignment across teams.

• Partner with Service Line Leads to manage inquiries, track project and pursuit pipelines, support forecasting activities, interpret financial data, and develop reporting using Excel or Power BI.

• Coordinate Service Line Leads’ meetings, including agenda preparation, development of materials, and follow-up on action items across stakeholders.

• Support resource planning activities, including tracking team capacity, utilization, and staffing needs.

• Coordinate special projects and business initiatives for Service Line Leads, including data analysis and reporting.

• Support onboarding of new Partners and integration of acquisitions in collaboration with the Operations Director and Service Line Leads.

• Coordinate with Finance to support the Service Line Leads’ delivery against key performance indicators (KPIs).

Skills and Experience

• 5+ years of experience working in similar operations roles assessing operational data, utilization, resource needs, and business forecasts to drive planning, prioritization, and execution across a professional services environment.

• 2+ years of experience working for professional services organizations.

• Advanced proficiency with Microsoft Power BI.

• Strong command of the full Microsoft Office suite.

• Recent experience supporting multiple service lines/departments/business units/practice areas, entities, or similar structures.

• Track record of managing competing operational priorities, delivering accurate and actionable information, and ensuring successful execution across multiple concurrent initiatives.

• Strong command of CRM systems to manage pipelines, projects, and resources.