Operations Specialist - P&S | Hybrid

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers.

At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest.

When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees.

Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex.

We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created. Here are just a few of the many awards we’ve recently received:

Best Places to Work

2026, 2025, 2024, 2023 - Presented by BuiltIn

WealthTech of the Year

2025 - Presented by US FinTech Awards

The World’s Top 250 Fintech Companies

2024 - Presented by CNBC

ABOUT THIS ROLE

About this Role:

The Operations Specialist will be responsible for day-to-day trade reconciliation, correction processing, and client service within the Purchase & Sales (P&S) department. You will analyze trade postings and reconciliations, review trade exceptions and breaks to determine root cause and resolution path, while working with internal stakeholders and external clients on trade-related inquiries and discrepancies.

The Specialist will work on trade validation, settlement exceptions and operational workflows, account reconciliation and issue resolution that adhere to SLA requirements and regulatory guidelines. The role will work closely with clearing, custody, and client service teams to provide operational metrics, trade flow updates, and process improvements.

We're looking for someone who:

• Is passionate. You have a genuine passion for people and developing relationships.
• Is motivated. You're driven to be the best. You challenge yourself by setting goals, crushing them, and helping your teammates do the same.
• Is collaborative. You partner with stakeholders throughout the organization to cultivate a thriving workplace and strong cultural foundation.
• Wants to make an impact. You set high standards for your work and are dedicated to helping employees achieve greater satisfaction and superior results.
• Operates with integrity. You always conduct yourself with honesty and operate ethically. You say what you mean, and mean what you say.

Key Skills and Responsibilities:

Customer Service

• Work with and offer assistance to internal and external customers with questions regarding trade postings and corrections.
• Ensure customer inquiries are completed in accordance with service level agreement (SLA) guidelines.
• Respond to inquiries in a professional and timely manner, escalating issues to management when appropriate.
• Build and maintain positive relationships with internal teams and external clients to support effective resolution of trade-related matters.

Trade Processing & Reconciliation

• Process and verify daily purchase and sale transactions across equities, fixed income products, and derivatives.
• Identify and resolve trade discrepancies, out-of-balance conditions, and posting errors in a timely manner.
• Assist with the resolution of escalations during option expiration events.
• Coordinate with counterparties and internal teams to facilitate accurate and timely trade settlement.

Supervisory Oversight & Compliance

• On a daily basis, review and complete supervisory oversight and provide updates to management as needed.
• Maintain familiarity with FINRA regulations and industry standards; identify documentation and processing irregularities and outline corrective measures.
• Operate in compliance with applicable regulatory requirements and internal policies at all times.
• Contribute to process improvement initiatives by flagging recurring issues and suggesting operational enhancements.

Key Skills

• Domain Knowledge: Basic understanding of financial markets, trade processing, and clearing/custody operations, including equities, fixed income, and derivatives.
• Customer Focus: Exceptional ability to manage client inquiries professionally, meet SLA commitments, and build strong working relationships with internal and external stakeholders.
• Detail-Oriented: Strong attention to accuracy in trade posting, corrections, and reconciliation to minimize errors and downstream impact.
• Communication: Clear verbal and written communication skills, with the ability to translate complex trade issues into actionable steps for clients and leadership.
• Adaptability: Ability to remain calm and effective in a fast-paced, dynamic environment with shifting priorities and high-volume workloads.
• Analytical Mindset: Ability to identify irregularities in trade processing and documentation, and propose corrective measures proactively.
• Collaborative Partnership: Comfortable working across Operations, Compliance, and Technology teams to drive issue resolution and process improvement.
• Technical Proficiency: Microsoft Office skills (Excel required); SQL experience is a strong plus.

Education and/or Experience

• Bachelor’s degree in related field (or equivalent practical experience) required
• 3+ years of prior work experience in a similar role
• Strong analytical and problem solving abilities
• Excellent oral and written communication skills
• Experience with SQL and/or advanced Excel skills advantageous
• Self motivated and able to work independently (certifications may be required within job role)

Work Environment

• This job operates in a hybrid office environment 2 days per week.

​Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Our Rewards

We offer a robust package of employee perks and benefits, including a market-leading salary with an annual bonus, 28 days of annual leave plus 10 Northern Ireland national holidays, a training and development budget, and a pension matched up to 7%. Our benefits also cover private health insurance for medical, dental, and optical care, and life insurance. We emphasize work-life balance with flexible working hours, parental leave, a modern city center office, and a hybrid work schedule that allows for greater flexibility by partially working from home. Additional perks include monthly catered lunches, unlimited drinks and snacks, hackathon events, poker tournaments, and a charitable matching gift program.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Why work here?

At Apex, we aim to enable frictionless investing for everyone. Help us in our mission to democratize finance, and apply to our open roles today.

About Us

At Apex, we stand for efficiency and transparency. In every office, you’ll find passionate, committed, dedicated teams driven to find smart solutions to solve our clients’ toughest challenges. We are passionate about our employees, providing the benefits and perks that elevate you, reward you, and help you give back. We provide great flexibility, a collaborative, open work space, and real potential to grow with the firm.