Operations Supevisor
- Hiring from
- Taiwan
- Work type
- Hybrid
- Posted
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Who we are
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.
Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,
Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.
Operations Supervisor
We are seeking an experienced Opertions Supervisor to join our team in Taiwan. In this pivotal role, you will manage and run all aspects of Operations, including Logistics and Labs.
Partner with internal teams to work with our customers and HQ to ensure our Operations and Technical aspects are properly planned, managed, and executed.
Work with SOP, adopt improvements to current processes as necessary, and look after the management and updating of the Operations aspect of our ERP system
More about the role:
- Lead day-to-day operations across Logistics, Labs and Regulatory Affairs, ensuring safe, efficient and reliable execution.
- Supervise, coach and develop the operations team, setting clear priorities and monitoring performance against agreed KPIs.
- Ensure company policies, standard operating procedures and quality requirements are consistently applied.
- Partner with internal teams, customers and headquarters to plan and deliver operational and technical activities effectively.
- Provide responsive operational and technical support to cross-functional stakeholders.
- Prepare and analyse operational reports, identify trends and translate insights into practical actions.
- Maintain compliance with applicable regulations, quality standards and internal controls.
- Oversee inventory accuracy and availability, maintaining appropriate stock levels to support business needs.
- Build a collaborative, accountable and productive team environment.
- Identify process improvement opportunities and implement sustainable solutions.
- Conduct regular team meetings and provide ongoing coaching and training.
More about you:
- Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management or a related discipline.
- At least three years of relevant operations experience, preferably in medical devices or another regulated industry.
- Previous experience supervising or leading an operations team.
- Strong communication and interpersonal skills, with the ability to work effectively across teams and stakeholder groups.
- Excellent organisational and time-management skills, with the ability to manage competing priorities.
- Proficiency in ERP systems and relevant operational software.
- Strong analytical and problem-solving skills, with close attention to detail.
- Knowledge of relevant industry regulations, quality standards and compliance requirements.
Core competencies
- Analytical thinking: Applies structured problem-solving and uses data to make sound decisions.
- Influence and communication: Builds alignment among diverse stakeholders and communicates clearly across organisational levels.
- Project Execution: Disciplined delivery of complex, multi-track programmes on time.
More about what we offer:
As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Recruitment Fraud Warning
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Sonova will never ask candidates to pay fees or make payments as part of our recruitment process. We also do not require candidates to purchase recruitment, CV preparation, training or similar services as a condition of applying for or obtaining employment with us.
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If you are uncertain whether a recruitment communication is genuine, please verify the vacancy through our official careers page or contact us through the contact details published on our website.
Sonova accepts no responsibility for fraudulent communications or transactions made by individuals or organisations falsely claiming to represent us.