Operations Support Specialist

What are we looking for?

VBA is looking for a highly motivated Operations Support Specialist with the following core skills: excellent organization and troubleshooting skills. The ideal candidate will be able to manage multiple responsibilities and be able to respond quickly to client needs.

What can we offer you?

Virtual Benefits Administrator is a cloud-based high growth healthcare SAAS company providing solutions for all employee benefit administration. We offer a fun, fast-paced, collaborative work environment where the team rises above the individual. We look for hard work and a commitment to excellence. In turn, we value an individual's personal life and realize a balance must be maintained between work and play to maintain high morale as one of our core philosophies.

Why should you want to work for us?

Our team of multi-talented individuals collaborate to provide custom solutions to the insurance industry. We are highly focused on developing value and tangible benefits for our clients while providing career growth and development for our team members.

What will you be doing?

• Construct automation for jobs based on client/vendor interface requirements
• Monitor daily jobs for client and troubleshooting errors
• Analyze automated data loaded by various jobs to assure accuracy
• Execute manual jobs that are not automated until such time as they are automated
• Document inbound and outbound processes including specification and schema definitions
• Additional duties as needed

What are we looking for?

• Minimum of 2-5 years of experience in SQL Service Management Studio
• High school diploma or equivalent
• Ability to troubleshoot and identify file data and transfer issues
• Understanding of EDI and SSIS file processes
• Familiarity writing basic SQL queries and running scripts
• Excellent written and verbal communication skills
• Ability to manage multiple responsibilities at one time
• Ability to prioritize tasks
• Ability to occasionally work after-hours and a weekend after monthly releases
• Ability to work on a hybrid schedule out of our Germantown office

What do we consider a plus?

• Familiarity with EDI tools such as Automate and BizTalk
• Experience in the healthcare space
• Experience with HIPAA related file formats (834, 837)