Operations & Talent Manager

About Your Startup Operations Your Startup Operations is a boutique agency providing operational services to small businesses. We work primarily with small business owners in the United States and our vision is to give power to the people who own small businesses by delivering white glove service while maintaining flexibility, care and affordability. Our S CORE Values S olution-focused: Think critically and propose solutions independently. C uriosity: Ask questions and actively seek understanding. O wnership: Take full accountability and responsibility for your role. R esourcefulness: Use all available resources to solve challenges or answer questions. E xcellence : Deliver high-quality work and exceptional results. W ho You Are Youre a natural leader who thrives in fast-paced environments and loves building and improving systems. You know how to manage people and projectskeeping clients happy, and teams motivated and on track. Youve got a great eye for detail and can spot inefficiencies from a mile away. You enjoy working behind the scenes to make operations run smoothly and effectively. Youre an excellent communicator who can confidently lead calls, write clear documentation, and give constructive feedback. You genuinely care and have patience for peoplewhether its team members, clients, or partnersand want to see them develop and grow. You are detail-oriented. Hint: During your first interview, mention which core value you most align with at the end of the interview for huge bonus points. Role Requirements: 3+ years of digital agency experience (virtual assistant, marketing, etc) 3+ years working with clients from the United States, UK, Canada, or Australia Experience with client and team management Experience with interviewing and hiring candidates Experience with project management and juggling multiple priorities and work Experience with a variety of CRM tools and tech savvy (ideal experience with Clickup, Quickbooks Online, Google Suites, Linkedin) Responsibilities: Client & Team Management: Serve as the primary point of contact for a portfolio of clientsbuilding relationships, running monthly check-ins, identifying growth opportunities, and ensuring long-term satisfaction and retention. VA Oversight : Manage and support virtual assistants working with clientsensuring performance, offering feedback, resolving any issues, and keeping deliverables on track. Recruitment & Onboarding: Lead the recruitment, onboarding, and placement of talent to match client needscollaborating with the recruitment team to maintain a strong bench of quality candidates. Professional Development: Design and implement a professional development program to upskill VAs, support their career goals, and ensure theyre equipped to take on more complex client work. Process & Quality Assurance: Build and refine repeatable processes across our core service linesensuring high-quality, consistent service delivery in: Virtual Assistants Recruiting Bookkeeping Internal Operations: Collaborate with the founders to improve operational workflows, SOPs, and documentation as the business grows. Some immediate projects youd get started on: Create a detailed process on Clickup outlining how to onboard new Virtual Assistant Clients Create training materials for clients on how to manage and work with their Virtual Assistant Identify gaps in our Client Onboarding & Management for all services we offer Start managing Recruiting Manager on delivery of talent to staff to client accounts If you think that you are qualified, please fill out the form below. Talk to you soon, and come join our team!