Operations Team Lead

Are you as excited as we are when we talk about the storage and distribution of bulk liquids at our state-of-the-art tank containers and terminals located in key markets? Could this be the scene for your next career move? We are currently recruiting for Operations Team Lead to join our STC Operations APAC team. Stolt Tank Containers (STC) is a leading provider of door-to-door transportation services for bulk- liquid chemicals and food-grade products. With a fleet of more than 45,000 tank containers, STC is the only operator with its own worldwide network of 22 owned and joint venture depots. What You Will Be Doing As the Operations Team Lead , you'll lead with exceptional communication, problem-solving, and organizational skills in a dynamic, fast-paced environment. Championing a customer-centric approach, you'll ensure efficient handling of operational activities with a focus on meticulous quality control in import and export processes. You’ll work closely with the Operations Manager to enhance operational efficiency and serve as the main point of contact for operations coordinators during escalations. Key Responsibilities Operational Oversight – Efficiently execute, oversee, and coordinate day-to-day department operations. Equitably distribute workloads, allocate resources, and assign tasks for maximum efficiency: o Monitor team performance against key performance indicators (KPIs), ensuring operations coordinators meet established goals and standards o Identify improvement areas and implement corrective actions, resolving operational issues promptly o Learn from challenges, applying lessons to maintain updated standard operating procedures (SOPs), customer playbooks, and documentation templates o Keep the Operations Manager informed on daily department activities. Team Leadership – Cultivate a positive, collaborative team culture: o Conduct regular team meetings to discuss goals, priorities, and challenges, using constructive feedback for continuous improvement o Actively support team members in their growth and goal attainment, recognizing and rewarding individual and team accomplishments o Onboard new employees and serve as a coach for successful training adoption and implementation, providing training on work processes and customer specifics. Exemplify Leadership – Champion the execution of operational activities, leading by demonstrating strong work ethics and commitment to team goals: o Stay updated on new digital tools and system updates o Ensure effective communication of operational updates, facilitating communication between team members and other departments o Be approachable and available to address concerns or questions Compliance & Safety – Contribute to identifying root causes and implementing corrective and preventive actions in events: o Uphold compliance with industry regulations and safety standards, consistently executing activities within STC's quality management system o Act as a key escalation point for internal stakeholders and team members. Qualifications Bachelor's degree Must have 2 years of experience working in a logistics/shipping company in a similar role or 5 years of experience working in a logistics/shipping company in a similar position. Must have knowledge of the logistics industry and transportation networks in their relevant region. Leadership – Strong leadership acumen, fostering a collaborative team culture and guiding operations coordinators to achieve peak performance. Language Skills – Fluent in English and preferably 1 regional language. Communication – Strong communication and interpersonal skills with the ability to effectively convey information to suppliers, customers, and internal teams. Team Player – Ability to work effectively as part of a team. Attention to Detail – Meticulous in maintaining accurate documentation with a keen eye for identifying errors and discrepancies. Problem Solving – Ability to actively engage in problem resolution with a capacity to think critically and propose solution. What We Offer You will be part of an international organization with opportunities for personal growth. Competitive pay, perks and benefits package. Hybrid work set-up. How To Apply Submit your application online. Don't forget to attach an updated copy of your CV. We will invite you for initial assessment if you qualify for the role. The Predictive Index test is part of the application process. After the initial assessment, there will be a final interview with the Hiring Manager/s. Got questions about the process? Contact Arjay Angel ([email protected]). Disclaimer for recruitment agencies We don’t accept any unsolicited applications or CVs from recruitment and selection agencies. #LI-AA1 #LI-Hybrid