Ops Portal - Senior Analyst
- Hiring from
- Philippines
- Work type
- Hybrid
- Posted
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| Program: | Rentokil Terminix |
| BLI Name: | Rentokil Ops Portal |
| Designation: | Senior Analyst |
| No of Head Count (s): | 1 |
| New Hires/Replacement Hires (HC) by Designation | Replacement Hire |
| Billed /Unbilled / BU / OPS Bench | Billable |
| SFDC ID for Billed New Opportunity | NA |
| Reasons to hire Unbilled / Bench | N/A - Billable headcount |
| City / Location: | eClerx Manila |
| Standardized skillset: [Refer attached excel] | Manage the operationalisation of customer inductions and portals across business units, working with branch operational teams to support service levels, productivity and revenue forecast accuracy. |
| Map and maintain customer induction records, ensure portal certificates, licences and SWMS are kept current, and regularly report on induction progress and compliance performance. | |
| Embed new technology and systems to improve customer induction/portal performance, and analyse and investigate trends, variances and exceptions in induction compliance. | |
| Shift (APJ / EMEA / US / Any combination): | APJ |
| Reporting Manager : | TBD |
| Educational Background: | Strong communication skill sets and data input / IT systems or website proficiency (essential); Project experience is preferred. |
| Experience Required: | 3+ years of administration experience (essential); 1+ years of portal or induction management and systems knowledge (preferred). |
| Job Description: | Senior Analyst - Operations Portal Coordinator works in conjunction with branch teams and facilities managers to execute administration and operational tasks for portal and induction compliance on customer sites, supporting large-scale rollouts and the introduction of technology platforms in this area. |
| Client Approval mail: | NA |
| Comments | Backfill / Replacement Hire for Senior Analyst - Ops Portal. Departing employee details TBD - please share name/last working day for the hiring form. |
| Preferred Start date: (induction date) | TBD |
| Collaborators: | NA |
| Workplace: WFM, WIO, Hybrid | WIO |