Order Management Representative

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. The Order Management Representative is responsible for processing and managing customer orders accurately and efficiently from entry to delivery. This role ensures a smooth order lifecycle by coordinating with internal departments and providing excellent customer service. Responsibilities: Process product sales orders accurately according to standards. Liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers. Resolve concerns for our internal and external customers. Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner. Be an example of professionalism and high standards. Support the Client Success team in the renewal of service plans for our existing customers. Meet customer care goals and service levels for an exceptional customer experience. About You: High school diploma or equivalent required. Minimum 1 year experience in customer service, order processing, sales support, or a related field. Strong business acumen and technical aptitude to understand products and ensure accurate, timely order processing. Proficiency in credit card payment processing via automated systems. Hands-on experience with CRM systems. Solid mathematical skills for order validation and partner inquiry support. Advanced verbal and written business communication skills: clear, concise, courteous, and professional. Proven customer service experience, with passion for exceptional care and empathy for client needs. Proactive approach to resolving customer issues while firmly upholding company policies. Experience supporting dynamic sales teams. Proficient in Microsoft Word, Excel, PowerPoint, Google Drive, SharePoint, MS Teams, Outlook, and remote collaboration tools. Highly organized, detail-oriented, and adept at multitasking in fast-paced environments. Outgoing team player with a positive, ambitious attitude; offers solutions to drive business improvements. Total Rewards At Blackline Safety, we offer more than just a job—we offer a career with purpose. Our Total Rewards offerings are designed to support the diverse needs of our global workforce and vary based on employment type and location. They may include: Competitive base salary and annual compensation review Comprehensive health and dental benefits* Mental health and wellness support Flexible work arrangements and hybrid work model for eligible positions Paid vacation, personal and sick days* Professional development opportunities Education funding A collaborative, inclusive, and mission-driven culture Exclusive access to perks and discounts A flexible ‘Dress for Your Day’ environment *Eligibility and coverage vary by employment type and region. Diversity, Equity & Inclusion Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions. If you require accommodation during the recruitment process, please contact us at [email protected]. We are committed to ensuring an accessible and equitable experience for all candidates. Join Us If you’re passionate about technology, safety, and making a difference, we’d love to hear from you. Apply today and help us build a safer, more connected world. Unauthorized Recruitment Communication Alert We are aware of the instances in which individuals are receiving fraudulent job offers or interview requests that are fraudulently alleged to be from Blackline Safety. Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Please exercise caution, and do not respond to emails or other communications that are not from a Blackline Safety email address.