Order Management Specialist

Order Management Specialist
*We are open to hire this position across our locations in Sao Paulo - Brazil or Montreal - Canada.

Company:
Fime is a globally recognised international player providing deep expertise across digital payments, mobility services, and digital identity. We work with leading organisations worldwide to solve complex challenges, identify emerging opportunities, and future-proof their strategies.

Our team of 900+ experts operates in over 20 locations around the globe, delivering solutions that support millions of transactions every day, across global markets. What sets us apart is our values: we are curious, creative, and highly collaborative, with a strong commitment to integrity - we do the right thing for our clients, our people, and our shareholders.

At Fime, the work is varied and intellectually stimulating. No two days are the same, and you will be surrounded by smart, engaged colleagues who value learning and continuous improvement.

Making innovation possible.
Making the world work.

MISSION:
Play a key role in delivering operational excellence by managing customer orders, maintaining accurate system records, and collaborating across teams to ensure timely billing and customer satisfaction.

ACTIVITIES:

• Manage the order management process, from opportunity closure through to order validation in the relevant CRM system
• Ensure the accuracy and completeness of order information, including customer details, products, pricing
• Ensure that all required documentation and information are available before order processing.
• Ensure compliance with internal processes, policies and approval procedures
• Coordinate with Finance and relevant teams to ensure orders are correctly prepared for invoicing
• Coordinate with internal teams to resolve order-related issues and discrepancies.
• Manage order amendments, cancellations, and corrections when required.
• Maintain accurate and up-to-date account information in the ERP system using Coface and D&B
• Identify recurring issues and contribute to process improvements and operational efficiency.

JOB EXPERIENCE:

• Minimum 2+years of hands-on experience in order management process role.
• Bachelor's degree.

KNOWLEDGE & SKILLS

• Ability to manage multiple orders and priorities simultaneously
• Ability to work effectively with cross-functional teams.
• Strong attention to detail and ability to identify discrepancies
• Strong problem-solving and analytical skills
• Good communication and interpersonal skills.
• Fluent in English.
• Experience working in an international or cross-functional environment is a plus.
• Ability to work independently while knowing when to escalate issues
• Customer-oriented mindset.
• Proficiency in ERP/CRM systems and Microsoft Office, particularly Excel

Contract: Permanent, full time
Starting at the latest: ASAP
Location: Sao Paulo, Brazil or Montreal, Canada.