Order to Cash Collection Analyst (US)

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. The Order To Cash Collection Analyst supports the end-to-end collections and dispute management process for assigned markets/customers within Order to Cash, ensuring timely customer payments, resolution of disputes and accurate Accounts Receivable positions in line with GSK policies and KPIs. Key Responsibilities: Manage collections activities for assigned customers/markets - LOCs. Produce financial reports (i.e Cash Forecasting, Accounts Receivable aging) and review summaries, propose actions for management as required. Support O2C period end financial closing activities and year-end activities. Manage customer’s payments and ageing status in ERP / collections tools. Coordinate with Commercial, Customer Service, Finance and P2P/O2C teams to investigate and resolve disputes; ensure timely answer to queries being raised. Review Accounts Receivable ageing, high-risk accounts, and overdue balances; propose actions and escalate per O2C escalation matrix. Prepare periodic reports and commentary on overdue, Days Sales Outstanding (DSO), and dispute drivers for the Collections Lead / O2C Operations Lead. Work with Cash Application teams to clarify remittances, short-pays, and unallocated cash, ensuring correct posting and clearing of open items. Resolve queries coming from LOC or customers according to GSK policies and procedures. Work closely with Local Finance (Stakeholders) in leading O2C deliverables. Ensure alignment and completion of monthly KPIs. Follow GSK credit & collections policies, SOX controls, and documentation standards. Contribute to continuous improvement initiatives related to O2C activities and processes. Support Management in deliverables and leading projects locally or globally as part of the O2C strategy. Why You? Work arrangement: This role is based in Poland and is hybrid. You will spend regular time onsite for team collaboration and stakeholder meetings. This role supports North American customers and therefore requires a degree of flexibility in working patterns, including periodic participation in shifts aligned to US business hours Basic Qualifications & Skills: We are seeking professionals with the following required skills and qualifications to help us achieve our goals Degree level or equivalent in Finance, Business, Economics or related discipline (or relevant experience in O2C / finance operations). 4+ years experience experience in end-to-end O2C operations / Accounts Receivable, with practical exposure to Credit Management, Collections, Disputes and Cash Application in a shared service / hub or LOC environment. Strong English language skills are fundamental, as you will be supporting the US market Ability to meet and improving operational KPIs (e.g. past-due %, dispute resolution, cash application timeliness, credit management effectiveness) through data-driven analysis and interventions. Experience operating within SOP/LSOP and internal control frameworks (e.g. ICFW), including Management Monitoring, control execution and maintenance of documentation/evidence for audits and assurance purposes. Strong Excel skills and familiarity with ERP systems (e.g. SAP). Good communication skills (written and verbal), with ability to handle difficult conversations professionally. Analytical mindset, attention to detail, and ability to prioritise accounts/workload based on risk and impact. Experience supporting ERP/SAP/S4Hana deployments or enhancements (e.g. testing) led by GPO Experience in continuous improvement and process optimisation (e.g. Lean/Six Sigma concepts, automation/digitalisation initiatives) applied to finance operations. Experience of working with internal and external stakeholders (e.g. LOC Finance, Customer Services, Treasury, Close & Control (C&C), Tech, external partners/service providers) in a multicultural and remote team environment. Preferred Qualifications & Skills: Good analytical skills with the ability to interpret O2C operational and financial data, identify trends and root causes, and translate insights into concrete actions. Good communication skills, able to simplify complex operational topics and present clear messages and recommendations to senior stakeholders. Able to manage stakeholder and relationship-building skills, including ability to influence and collaborate across hubs, LOCs and functions. Ability to manage multiple markets/region and competing priorities in a dynamic environment, maintaining focus on service stability, cash flow and risk. Continuous improvement mindset, resilience and adaptability to change, with high motivation and engagement. Demonstrated ability to work in multicultural settings and remote teams, role-modelling GSK values and expectations, including inclusion, diversity, equity and wellbeing. Skills Cash Management, Credit Risk Analysis, Cyber Risks, Data Analytics, Design Thinking, Digital Fluency, Driving Continuous Improvement, Enterprise Thinking, Problem Solving Polish Salary Range / Polski przedział wynagrodzenia: PLN 114,750 to PLN 191,250The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mogą stanowić potencjalne miejsce wykonywania tej roli. Jeśli przedział wynagrodzenia nie jest podany w ogłoszeniu dla konkretnej lokalizacji lub kraju, odpowiednie informacje o wynagrodzeniu zostaną omówione w trakcie procesu rekrutacyjnego. Prosimy pamiętać, że poziom wynagrodzenia różni się w zależności od kraju i jest ustalany na podstawie umiejętności, doświadczenia, poziomu wykształcenia oraz rynkowego poziomu wynagrodzenia dla danego stanowiska. Oferty są zazwyczaj przedstawiane w granicach wskazanego przedziału, z uwzględnieniem umiejętności, doświadczenia i kwalifikacji kandydata, przy czym górna granica jest zwykle zarezerwowana dla kandydatów o bardzo dużym doświadczeniu lub w innych wyjątkowych okolicznościach zgodnych z tymi kryteriami. As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. 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