Order to Cash Specialist I

ROLE OVERVIEW

The Order-to-Cash Specialist I is a customer service-oriented, proactive, and detail-oriented professional supporting the APAC region. Reporting to the Accounts Receivable Lead and working closely with the APAC-based functional team and business stakeholders, the role is responsible for maintaining the integrity of customer accounts and supporting the end-to-end Order-to-Cash (OTC) process.

The role supports APAC OTC operations, including invoice creation and distribution, cash application, unapplied cash resolution, deductions management, customer account reconciliation, month-end closing, and OTC controls.

KEY RESPONSIBILITIES

Invoice Creation and Distribution

• Create and review invoices, credit memos, debit memos, and rebills.

• Validate customer, tax, and purchase order (PO) requirements.

• Monitor invoice delivery and resolve delivery failures.

Cash Application and Payment Processing

• Process customer receipts and remittances.

• Apply payments, including partial, short-pay, and overpayment scenarios.

• Perform daily reconciliations.

Unapplied Cash and Exception Management

• Research and resolve unapplied cash.

• Coordinate with customers and stakeholders to obtain missing remittances.

Deductions, Claims and Dispute Resolution

• Manage deductions and chargebacks.

• Partner with business teams to resolve disputes.

Account Reconciliation and Month-End Close

• Perform reconciliations and support month-end close activities.

Controls, Compliance and Audit Support

• Maintain audit-ready documentation and adhere to approval controls.

Reporting and Process Improvement

• Monitor key performance indicators (KPIs) and support automation initiatives.

• Identify opportunities to improve OTC processes, controls, efficiency, and customer experience.

• Support other Finance and Accounts Receivable activities or management directives as required.

APAC Stakeholder and Business Support

• Develop effective working relationships with APAC customers, Sales teams, Account Managers, Finance teams, and other business stakeholders.

• Understand and appropriately manage differences in customer requirements, payment practices, and business processes across APAC markets.

• Escalate issues appropriately and maintain ownership until resolution.

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.

• 3 years of relevant Accounts Receivable, Credit, Collections, Cash Application, or Order-to-Cash experience.

• Excellent written and verbal communication skills in English.

• High level of competency with Microsoft Office programs, with advanced knowledge of and experience with Microsoft Excel, including pivot tables and VLOOKUPs.

• Ability to respond effectively to sensitive inquiries or complaints.

• Solid problem-prevention and problem-solving skills.

• Excellent organizational skills, with strong attention to detail and time management.

• Willingness to adapt to changing business needs and deadlines.

• Experience supporting APAC customers or regional operations.

• Experience in retail, consumer products, manufacturing, distribution, or a similar environment.

• Experience working with multiple customer accounts and/or multiple markets.

• Experience working with ERP systems and Accounts Receivable applications.

• Free lunch meal, fruits, snacks, and drinks
• Onsite gym with a free professional instructor
• Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
• Weekly engagement activities with prizes that are up to 3,000 PHP
• Free upskilling academy to improve your performance and skillset
• State-of-the-art facilities from toilets to your workstation
• Amenities such as sleeping quarters, game area, chat room, shower room