Organizational Change Manager

Russell Tobin & Associates is hiring on behalf of one of its esteemed clients.

Job Title: Senior Organizational Change Manager

Location: Edmonton, Alberta (Remote within Canada; occasional on-site meetings may be required)

Duration: 249 Business Days with Possible Extension

Client: Public Sector

Pay Rate: CAD$90-110/hr

Position Overview

• We are seeking an experienced Senior Organizational Change Manager to lead organizational change and business readiness activities for complex business transformation and technology-enabled initiatives within a public-sector environment.
• The successful candidate will develop and execute change management strategies, assess organizational impacts, engage stakeholders, develop communications and training materials, and support successful adoption of new processes and technologies.
• The role requires strong experience working with leadership, project teams, business stakeholders, and end users across multiple levels of an organization.

Must Have:

• Bachelor’s degree or diploma in Computer Science, Information Technology, Business Analysis, Information Systems, Public Administration, Business Administration, Organizational Development, Communications, Human Resources, Adult Learning, Project Management, or a related discipline.
• 7+ years of experience developing and implementing change management strategies, business readiness plans, stakeholder engagement plans, communications plans, and change impact assessments.
• 7+ years of experience leading Organizational Change Management activities for business transformation and technology-enabled projects.
• 7+ years of experience developing effective stakeholder communication materials such as newsletters, FAQs, user guides, and presentations.
• 3+ years of experience working as an Organizational Change Manager on a multi-year project within Government or another public-sector organization impacting 50+ staff.
• 2+ years of experience implementing citizen services portals and business workflow applications on ServiceNow.
• 2+ years of experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives.
• 5+ years of experience working in Agile, Scrum, and/or hybrid project delivery environments.

Preferred Qualifications

• Agile certification.
• Prosci Change Management certification or designation.
• 7+ years of experience developing and delivering communications and presentations to multiple organizational levels, including executive management, program sponsors, steering committees, managers, and end users.
• 7+ years of experience building effective working relationships with leadership and stakeholders.
• 1+ year of experience leveraging and evaluating AI-assisted tools for developing communication materials, training content, presentations, knowledge articles, and stakeholder engagement artifacts.
• 1+ year of experience using AI and Generative AI tools to support change management, stakeholder engagement, communications, training development, and business readiness activities.

Key Responsibilities

• Lead end-to-end Organizational Change Management (OCM) activities for business transformation and technology-enabled projects.
• Develop and implement comprehensive change management strategies, plans, and business readiness plans.
• Conduct change impact assessments and identify appropriate mitigation strategies.
• Assess stakeholder groups, organizational impacts, readiness requirements, risks, dependencies, and potential resistance to change.
• Develop and execute stakeholder engagement and communication strategies throughout the project lifecycle.
• Create clear and effective communications, including newsletters, FAQs, user guides, presentations, knowledge articles, and stakeholder engagement materials.
• Develop and deliver communications and presentations to various organizational levels, including executive management, program sponsors, steering committees, managers, branch leaders, and end users.
• Develop and coordinate training and knowledge-transfer materials to support successful adoption of new processes, technologies, and business capabilities.
• Support the implementation of citizen services portals and business workflow applications using the ServiceNow platform.
• Support transformation initiatives involving licensing, regulatory, permitting, and citizen-facing services.
• Work closely with business and technical teams to ensure stakeholders are prepared for organizational, process, and technology changes.
• Build and maintain strong working relationships with leadership, stakeholders, project teams, and business representatives.
• Work effectively within Agile, Scrum, and hybrid project delivery environments.
• Monitor adoption, readiness, stakeholder feedback, and change-related risks, and recommend appropriate actions to improve business readiness and user adoption.
• Leverage Artificial Intelligence (AI) and Generative AI tools to support change management, communications, stakeholder engagement, training development, knowledge management, and business readiness activities.
• Evaluate AI-assisted content to ensure accuracy, quality, relevance, accessibility, and alignment with organizational requirements.

If this opportunity matches your experience and career goals, please share your most updated resume for consideration.