Outbound & Automations Manager

WHO WE ARE: Jumpfactor is an award-winning, 8-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) and B2B tech companies achieve massive growth. With over $1.9 Billion in client revenue generated , we are recognized globally as a top-tier MSP growth agency. ROLE SUMMARY: We are looking for a high-calibre Outbound & Automations Manager (Team Lead) to own and scale our outbound engine across our entire client base. This is a leadership role that sits at the intersection of AI-powered marketing automation, outbound strategy, and team management. You will lead automated email outreach campaigns, LinkedIn growth campaigns, and inbound lead nurture sequences, while training and managing a team of outbound implementors and owning campaign performance and KPI delivery across all our MSP clients. Jumpfactor's CORE VALUES: Be STRATEGIC Be PASSIONATE Be TENACIOUS Prioritize LEARNING Embrace TEAM Maintain INTEGRITY WHY EMPLOYEES LOVE JUMPFACTOR: Very competitive compensation Remote work Constant growth & career advancement opportunities Performance-based bonuses Paid training (courses, events, conferences) Paid social events Weekly learning programs State-of-the-art technologies and tools WHO YOU ARE: Experience 3+ years managing outbound email and LinkedIn campaigns at scale (agency environment preferred) Hands-on experience with automation tools: n8n, Make/Integromat, Clay, or similar Proven track record managing and growing a team of outbound or marketing specialists Deep knowledge of cold email best practices — deliverability, sequence structure, personalization, inbox management Proficiency with LinkedIn outreach tools (Expandi, Phantombuster, Dux-Soup, Waalaxy, or equivalent) Experience using AI (GPT APIs, Clay AI, etc.) to personalize and scale outbound at volume GoHighLevel ( GHL ) experience is a strong plus Skills Operator mindset — you build systems, not just run tasks Strong written communication — you understand what makes a cold email get a reply Data-driven — you make decisions based on metrics and test results, not gut alone Trainer and coach — you enjoy teaching and raising the bar for your team Process-oriented — you love SOPs, checklists, and repeatable systems Fast learner — you keep pace with rapidly evolving AI and automation tools Ownership mentality — you don't wait to be told; you identify problems and fix them ROLE & RESPONSIBILITIES Outbound Campaign Management Design and implement AI-enabled, automated email outreach campaigns for all our MSP clients Build and manage targeted prospect lists using ICP criteria, segmentation, and enrichment Manage outbound sending infrastructure, including domains, sender reputation, deliverability, and inbox rotation Build and manage multi-touch LinkedIn connection and engagement campaigns at scale Develop and optimize inbound lead nurture sequences to maximize meeting bookings Set up and maintain email sending infrastructure (domain warmup, deliverability, inbox rotation) Use AI tools (e.g., Clay, GPT-based personalization, n8n automations) to drive personalization and efficiency Continuously A/B test messaging, sequences, and timing to improve reply rates and conversions Team Leadership & Training Manage a team of outbound implementors — assign work, review output, and resolve blockers Train the team on new outbound techniques, AI tools, and automation workflows Build and maintain SOPs and playbooks for every outbound process Conduct regular 1:1s, performance reviews, and skill development sessions Recruit and onboard new implementors as the team scales KPI Tracking & Reporting Own the outbound KPI dashboard for the team and all client campaigns Set individual and team performance targets aligned to client outcomes Report weekly/monthly on campaign performance, team output, and improvement initiatives Identify and escalate at-risk clients or campaigns proactively Strategy & Innovation Stay current on AI-enabled outbound tools, techniques, and best practices Identify opportunities to automate manual processes further using tools like n8n, Clay, Make, and APIs Collaborate with the Head of Product/Director of Operations on new outbound service offerings and workflow improvements Interface with Account Managers and POD leads to align outbound efforts with client goals JOB TYPE: Full-Time: 40 hours/week, Monday to Friday, 9:00 AM to 5:30 PM EST Time tracker usage (Hubstaff) Independent Contractor 100% Remote NEXT STEPS: Qualified candidates will proceed through the Jumpfactor hiring process, which includes a personality assessment and a technical evaluation. We look forward to reviewing your application and potentially welcoming you to our team!