Outbound Call Representative

Job Title: Outbound Call Representative

Monthly Pay: $4,291 - $5,877 USD per month

Summary:

A service follow-up request arrives, gets checked, becomes an outbound call, and closes with a clear outcome and next step. As an Outbound Call Representative, you contact customers to share service information, confirm appointments, and help outstanding questions reach the right person. The position sits within the customer service team and works under a customer service team lead. You work with customers, scheduling colleagues, and the support team to keep follow-ups accurate and organized. This is a fully remote, desk-based position offering work from home in Washington, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Review assigned outbound call queues and follow-up requests, checking the reason for contact, previous notes, and outstanding customer questions before calling.
• Check customer contact information and appointment details in a CRM such as Microsoft Dynamics 365, noting missing information for clarification during the conversation.
• Place outbound calls through a Contact-center phone system such as Talkdesk, introduce the purpose clearly, and confirm you have reached the intended customer.
• Explain approved product or service information, answer routine questions using reference materials, and avoid guessing when an answer needs further checking.
• Confirm appointments using a Scheduling and calendar such as Microsoft Outlook, checking available options with scheduling colleagues before communicating the agreed arrangement.
• Record call outcomes, customer preferences, questions, and next steps in the CRM so colleagues can understand the conversation without repeating it.
• Track callback lists using a Spreadsheets and data entry such as Microsoft Excel, following contact-frequency instructions and honoring requests to stop outreach.
• Refer unresolved service questions to the support team and raise unclear instructions or difficult conversations with the customer service team lead.
• Track promised follow-ups, communicate updates to customers, and close completed requests only after the outcome and any remaining ownership are clear.
• Maintain quality through accurate information, appropriate turnaround, complete call notes, and dependable follow-up; use call monitoring feedback to improve future conversations.

Qualifications:

• High school diploma or equivalent.
• No experience required; related experience in outbound calls, customer service, or appointment scheduling preferred.
• Ability to explain service information clearly, listen carefully, and keep telephone conversations respectful and focused.
• Basic understanding of appointment confirmation, callback tracking, and routing unanswered questions to the appropriate colleague.
• Ability to learn CRM navigation and contact-center phone controls, including updating contact details and selecting accurate call outcomes.
• Comfortable entering concise notes while speaking, reviewing previous interactions, and checking information before sharing it with customers.
• Reliable computer, high-speed internet, and a quiet private workspace suitable for customer calls and handling contact information carefully.
• Availability for the 40-hour weekly commitment and agreed working days and shift times, including participation in scheduled training and team check-ins.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home in Washington, with responsibilities performed entirely through desk-based calling and online systems.
• Structured onboarding and training on the named CRM, phone, calendar, and spreadsheet systems, supported by guided practice and reference materials.
• Regular check-ins with the customer service team lead to review questions, receive feedback, and clarify next steps.
• Opportunities to build telephone communication, appointment coordination, contact management, and accurate call documentation skills through daily work.
• Benefits include health coverage, paid leave, a 401(k), maternity leave, and bonus opportunities.