CC
Outcome Broker - Care Navigator
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
623,175 remote jobs, straight from company career pages
100% free · New jobs every minute
Show job descriptionHide job description
Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.
In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.
What is the job role?
As a Brokerage Officer, you will play an important role within our Hospital and Locality Integrated Teams, helping to source and arrange appropriate care and support for individuals. You will work closely with care providers and partner organisations to negotiate placements and care packages, ensuring people receive the right support at the right time.
You will maintain accurate vacancy and capacity information, making the best use of our block-contracted services and helping to facilitate timely hospital discharges. Through effective coordination and communication, you will support patients to leave hospital safely and transition into the most appropriate care setting.
This is a varied and fast-paced role where your organisational, communication and negotiation skills will help make a real difference to people's lives.
This post attracts an additional 10% enhancement for working late shifts and weekends, in line with the rota.
The service operates across the following hours:
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for? You'll need:
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
We have a simple vision and strategy that defines what we are trying to achieve, our purpose and our approach which underpin the principles of Adult Social Care, and we continue to work in support of this.
In a simple sense all our work, at whatever level should continue to support the strategy of: ‘Providing support, in the least intrusive manner possible, based on the assets, resources and abilities that are available to people’.
What is the job role?
As a Brokerage Officer, you will play an important role within our Hospital and Locality Integrated Teams, helping to source and arrange appropriate care and support for individuals. You will work closely with care providers and partner organisations to negotiate placements and care packages, ensuring people receive the right support at the right time.
You will maintain accurate vacancy and capacity information, making the best use of our block-contracted services and helping to facilitate timely hospital discharges. Through effective coordination and communication, you will support patients to leave hospital safely and transition into the most appropriate care setting.
This is a varied and fast-paced role where your organisational, communication and negotiation skills will help make a real difference to people's lives.
This post attracts an additional 10% enhancement for working late shifts and weekends, in line with the rota.
The service operates across the following hours:
- Monday to Friday: 8.00am – 8.00pm
- Saturday and Sunday: 8.00am – 4.00pm
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for? You'll need:
- Excellent organisational skills, with the ability to manage competing priorities and meet deadlines.
- Strong written and verbal communication skills.
- Excellent interpersonal, negotiation and problem-solving skills, with the ability to build effective working relationships.
- Strong analytical skills and the ability to interpret information to support decision-making.
- Confidence using spreadsheets, databases and case management systems to record, monitor and analyse information.
What we offer?
At Coventry City Council, we're proud to offer a comprehensive benefits package designed to support your wellbeing, development and work-life balance:
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
Interview date(s):W/C 30th November 2026
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council
Attached documents
At Coventry City Council, we're proud to offer a comprehensive benefits package designed to support your wellbeing, development and work-life balance:
- Competitive salary with incremental progression and salary matching.
- Generous annual leave starting at 28 days (plus Bank Holidays).
- A generous local government pension scheme to help plan for your future.
- Lifestyle discounts across a wide range of activities and retailers.
- Hybrid working to support a healthy work-life balance.
- Inclusive Employee Networks: EmbRace, Pride, Disability, Young People and Women.
- Employee Assistance Programme offering confidential support.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Interview date(s):W/C 30th November 2026
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Coventry City Council
Attached documents
- Coventry City Council Application Process 2.pdf
- Outcomes Broker - Job Description .pdf
