Outcome Testing Analyst – Motor Finance - Redress and Commission Complaints

Job Title: QA / Outcome Testing Analyst – Motor Finance Company

Duration: 6 Months

Location: Hybrid

Competitive Day Rate: Competitive Inside IR35

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We are looking for a detail-oriented and analytical QA and Outcome Testing Analyst to join our Manchester team at a leading motor finance company. This role is ideal for someone who enjoys reviewing processes, testing customer journeys, and ensuring that outcomes are fair, accurate, and aligned with business and regulatory expectations.

About the Role

In this role, you will support both quality assurance and outcome testing activity across key motor finance processes. You will review cases, assess process quality, identify issues, and help ensure customers receive the right outcomes. Working closely with operational, compliance, risk, and customer service teams, you will play an important part in improving controls and customer experience.

Key Responsibilities

• Carry out quality assurance checks across motor finance processes and customer journeys.
  
• Test customer outcomes to ensure they are fair, accurate, and consistent.
  
• Review cases, data, and supporting evidence to identify trends, exceptions, and risks.
  
• Document findings clearly and provide practical recommendations for improvement.
  
• Support the development and execution of QA and outcome testing plans.
  
• Work with stakeholders to resolve issues and support remediation activity.
  
• Contribute to reporting, governance, and continuous improvement initiatives.
  
• Ensure testing activity is completed accurately, efficiently, and on time.
  

About You

• Strong analytical skills and excellent attention to detail.
  
• Ability to assess both process quality and customer outcomes.
  
• Clear written and verbal communication skills.
  
• Experience in QA, testing, compliance, risk, operations, or financial services is desirable.
  
• Organised, proactive, and comfortable working with multiple stakeholders.
  
• A commitment to delivering high standards and fair customer outcomes.
  

What We Offer

• The opportunity to work with a respected motor finance business.
  
• A collaborative and supportive team environment.
  
• Career development in QA, outcome testing, governance, and customer outcomes.
  
• Competitive salary and benefits.
  

How to Apply

If you are interested in helping improve quality and customer outcomes within a leading motor finance company, we’d love to hear from you.

Apply now to join our Manchester team.