OWPR05 - Product Support Coordinator

Job Type: Full-time

Location: Manila Remote/Hybrid

Reporting to: Operations Manager/Operations Team Leader

Salary: PHP 23,000.00 - PHP 25,000.00

Position Summary

The Role

INA Prime Solutions' mission is to empower businesses through seamless outsourcing solutions, leveraging a skilled workforce to drive operational excellence and client success.

We are seeking a highly motivated and experienced Product Loading Coordinator to join our dynamic team. The Product Support Coordinator is responsible for ensuring accuracy, quality and efficiency in product loading-related processes. This role supports the Products Team by managing product loading, updating supplier information, troubleshooting database issues, and coordinating with internal teams to resolve discrepancies. The coordinator acts as a key point of contact for product-related inquiries, ensuring timely responses, clear communication, and adherence to operational standards.

Reporting Relationships

Reports To

Operations Manager, Operations Team Leader

Direct Reports

N/A

Key Responsibilities

Product Loading

• Work on various tickets as assigned.

• Work on various supplier contracts and allocations in the database as assigned.

• Review terms and conditions of contracts, pinpoint any potential problem areas, and handle them in a proactive manner.

• Liaise with Product Managers where necessary.

• Perform Quality Control on contracts to ensure that all products are loaded in the database correctly.

• Assist with other ad hoc tasks as needed.

• Collaborate with internal departments to ensure smooth operations in Product Loading.

Qualifications

• Candidates must possess at least a Bachelor's or a College Degree in Hospitality/Tourism/Hotel Management or equivalent.

• Candidates must have Tourplan background experience.

• At least 1 year of work experience in the travel industry, preferably in contract loading.

• Familiarity with travel industry systems and tools is an advantage.

• Must work well independently in a team-oriented environment.

• Excellent verbal & written English communication skills

• Strong analytical, problem-solving, and interpersonal skills for effective collaboration.

• Strong prioritization skills to meet established deadlines

• Intermediate proficiency with Microsoft Word, Excel, and Outlook.

• Proficiency in efficient time management and adept task prioritization

• Ability to conduct internet research with demonstrated computer skills

• Highly detail-oriented with an ability to concentrate for an extended period of time.